Detailed job description and main responsibilities

Communication Skills

• Develops and fosters relationships with key contacts and team members and proactively manages these relationships such that members can count on reliable and knowledgeable support and information about the project(s) or other activities.
• Acts as a key liaison/communication link between departments, divisions and other project stakeholders.
• Provides a high level of content knowledge about all aspects of their project(s) and is able to act as an approachable source of knowledge to staff.
• Builds networks and relationships across the organisation to be able to develop cooperation with other teams to support/enable project delivery.
• Able to present (both formally and informally) to clinical and non-clinical teams/colleagues about the scope, content and timescales associated with their project(s).
• Take an active approach to learning new and different transformational improvement techniques. Open to new ways of working and brings fresh ideas to clinical teams.
• Creates links outside of the organisation for the benefit of their project(s).

Analytical and Judgemental skills

• Support clinical leads to facilitate workshops to analyse, map and review current provision & pathways and identify any quality improvement opportunities.
• Develop systems with relevant leads to identify benefits from improvement activity and report these back through various committees.
• Intervene as necessary, in order to remain on plan, escalate in a pro-active manner, problem solve or resolve through effective communication.
• Ensures project specific reports are provided at agreed time points in the project(s) lifetime.
• Able to perform complex analyses and interpretations to review clinical and project data, including presenting data in a variety of formats, bar charts, statistical process control charts across a range of performance aspects (quality, cost, delivery etc)
• Able to track data continuously to quickly resolve failures to meet project requirements and take appropriate action as appropriate.
• To ensure that all records and information are maintained in a way that allows up-to-date and timely information to be available.

 Planning and Organising Skills

• To ensure that the project deliverables are met by the project team and are aligned to the Programme's strategic aims.
• To ensure all project assurance documentation is consistent with the requirements of the governance requirements.
• Create and maintain robust project plans articulating milestones, timescales, stakeholders etc.
• Plan program activities for the entire year, such as meetings and webinars and proactively manage these programme timelines.
• Lead all project team meetings, pulling in specialists as necessary.
• Apply expertise to react to unplanned situations, for example is able to act quickly to re-align a project plan as health care environments change daily.
• Take an active role in developing policies and procedures and proposing changes as and when required. 

Physical Skills and Dexterity

• Combination of sitting, standing and walking.
• Frequent requirement to use VDU & keyboard.

Policy and Service Development 

• Work with the project team to ensure target setting, policy development and monitoring for improvement of performance.
• Contribute to the development & implementation of policies relating to transformation for example, standard work processes.
• Integrate the work of continuous improvement into your everyday working.
• Encourage innovation and identify opportunities for continual improvement. 

Responsibility for Financial & Other Resources

• Management of resources as required within the role.
• Where required, fulfil project budget tracking/management requirements

Human Resources and Training

• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies

IT or other (i.e. paper based) information systems / record keeping

• Confident and capable user of Microsoft packages to produce relevant reports.
• Able to handle large amounts of raw data and manipulate into simple formats to interpret findings.
• Using IT effectively to monitor performance in an area undergoing improvement activity in order to recognise the impact on performance as a result of change activity.
• Capture information for inclusion on database to record transformation project performance against key milestones.

Management and Leadership

• Acts as an autonomous lead in the planning and organising of internal transformation workshops and courses.
• Takes personal accountability for individual PDR ensuring review cycle is adhered to in line with Trust policy.
• Provides specialist expertise and leadership in setting timescales, managing project milestones, and overall successful project completion.