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Job summary

Main area
Administration
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
410-SUR-8097711
Employer
Liverpool Heart & Chest Hospital NHS Foundation Trust
Employer type
NHS
Site
Liverpool Heart and Chest Hospital
Town
Liverpool
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
13/07/2026 23:59

Employer heading

Liverpool Heart & Chest Hospital NHS Foundation Trust logo

Operational Support Manager

NHS AfC: Band 5

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.  

Our vision is underpinned by five strategic goals:

  • Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care 
  • Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
  • Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
  • Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
  • Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

An exciting opportunity has arisen within the Medicine Division at Liverpool Heart and Chest Hospital for a permanent Operational Support Manager working 37.5 hours per week.

The post holder will support the management of day-to-day issues in the division and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets in the division.

Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.

Main duties of the job

The Key Elements of This Role:

Inspiring Staff Management
Lead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.

Performance Data
To support collection and analysis of performance-related data, using it to drive improvements across the team and the service.

Streamlining Attendance & Development
Oversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.

Collaborative Operational Support
Assist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department’s success.

Driving Continuous Service Improvement
Play a pivotal role in the ongoing enhancement of operational services. Actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Detailed job description and main responsibilities

Please see attached detailed job description and person specification for further information on the responsibilities of this role. 

Person specification

Qualifications & Education

Essential criteria
  • Educated to A level/NVQ standard or equivalent experience
  • G.C.S.E. English or equivalent

Knowledge & Experience

Essential criteria
  • Microsoft Office
  • Previous supervisory and line management experience
  • Experience in managing waiting list
  • Conversant with secretarial procedures /administrative practice
  • Medical terminology
  • Previous secretarial / office experience
  • Supervision/ delegation of tasks
  • Working in a team
  • Maintaining confidentiality
  • Audio typing
Desirable criteria
  • Digital dictation systems
  • Patient pathway management
  • Previous NHS experience
  • Advanced keyboard skills
  • PAS
  • Excel skills

Skills & Abilities

Essential criteria
  • Excellent communication and interpersonal skills
  • Ability to prioritise
  • Ability to communicate with all levels of personnel, including medical professionals, patients and outside agency
  • Reliable and works to high standards
  • Adaptable to change
  • Sensitive and caring
  • Able to work on own initiative
  • Excellent organisational and time management skills
Desirable criteria
  • Problem solving

Values & Behaviours

Essential criteria
  • Flexible
  • Positive approach to work
  • Professional attitude to work, diplomatic and calm under pressure
  • Ability to work flexibly and adapt to changes in work circumstances
  • Reliable and self-motivated
  • Able to work on own initiative and as part of a team
  • Thoroughness and attention to detail
  • Effective organisational, prioritising and time management skills
  • Demonstrate a proactive approach to work
  • Strong interpersonal skills, concise verbal and written communication skills

Employer certification / accreditation badges

Veteran AwareArmed Forces Covenant (Silver Award)Care quality commission - OutstandingSVMQ Distinction

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jacqui Stratton
Job title
Critical care Manager
Email address
[email protected]
Telephone number
01516001110
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