Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Secondment: 12 months (Post holder working between the hours of 08:30-17:00 (Monday to Friday (37.5 hours))
- Hours
- Full time
- Part time
- Job ref
- 410-CLIN-8015743-C
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Heart and Chest Hospital
- Town
- Liverpool
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Radiology Pathway Coordinator
Band 4
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
- Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
- Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
- Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
- Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
- Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
“Excellent, Compassionate and Safe care for every patient, every day”
Job overview
An exciting opportunity has arisen to work as part of the Radiology Administration Team. The post is for a Band 4, 37.5 hrs per week, working 5 days per week, Monday- Friday.
Are you an enthusiastic individual who likes to work in a specialised environment with an unpredictable workload?
This post involves all aspects of the patient pathway within Radiology and will be responsible for ensuring that the patient is tracked through the pathway effectively. The post holder will be responsible for administration/booking processes within the team and ensuring all processes adhere to national guidance.
In addition, the Pathway Coordinator will be responsible for supervision of a group of administration staff within Radiology.
For further details / informal visits please contact Andrea Rohan, Radiology Service Line Manager.
Main duties of the job
The post involves managing every aspect as the patient pathway in Radiology as stated above and ensuring all patients are tracked and booked effectively. The post involves managing a small group of staff and directing the team's workload.
Other duties such as secretarial support to the Radiologists, Radiographers and Management team is also required.
Working for our organisation
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Detailed job description and main responsibilities
Job Summary
The Radiology Pathway Coordinator will provide a comprehensive administrative service to support the Radiology Department. The post-holder will coordinate, proactively manage, and track patients throughout their radiology journey. The role will also consist of secretarial support to the Radiology department including Radiologists, Radiographers and Senior Operational Management.
The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems. LHCH embraces innovative working and efficient solutions will be embraced.
Principal Accountabilities
The post-holder will coordinate all aspects of the patient pathway within Radiology and will be responsible for ensuring that the patient is tracked through the pathway effectively. In addition, the Pathway Coordinator will be responsible for supervision of a group of administration staff within Radiology.
General Duties
To manage all diagnostic Waiting List/Patient Tracking lists and booking diaries to ensure appointments/admissions do not breach waiting time targets in all specialties, liaising with the Service Line manager to ensure compliance with national targets.
Ensure all scanners are fully utilised and lead on tracking for patient cancellations/DNAs.
Ensure all appointments are booked in line with the requirements outlined in the Directorate and Trust policies.
To be fully competent in all CRIS system administration processes and be a ‘CRIS Super User’ for the department.
Be the initial author for administration Standard Operating Procedures (SOPs) within the department.
Monitor and validate the weekly PTL data to ensure that all patients are booked in order of clinical need and then strict RTT date order. Re-schedule appointments to ensure targets are met.
Manage referrals for 2ww cancer patients to ensure all patients are treated within the targets, liaising with Clinicians, GPs and the cancer Coordinators when required. Ensure SOP is followed.
Identify any issues, i.e. where a shortage of capacity could lead to potential breaches and flag to Radiology Service Line Manger or Senior Operational Manager as required.
Carry out audits to test the effectiveness of departmental procedures as required.
Oversee staff workloads to ensure a fair and even distribution of duties.
Undertake Office Staff PDRs and ensure all admin staff are up to date with mandatory training.
Provide administrative support to the department; arrange and coordinate key departmental meetings including taking detailed and accurate meeting minutes.
Update the departments Health Roster and log sickness on the roster and the departmental database. Ensure all employees have the relevant sickness documentation.
Please see attached document for further information
Person specification
Knowledge
Essential criteria
- Microsoft Office
- Medical terminology
- Previous secretarial / office experience
- Supervision/ delegation of tasks
- Working in a team
- Waiting list management
- Audio Typing
Desirable criteria
- Digital dictation systems
- Patient pathway management
- Previous NHS experience
- Advanced keyboard skills
- PAS/CRIS knowledge
Qualifications
Essential criteria
- RSA II (or equivalent experience)
- G.C.S.E. English or equivalent
- NVQ level 3 in relevant discipline or equivalent
Skills
Essential criteria
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Able to work on own initiative.
- Excellent organisational and time management skills
Desirable criteria
- Problem solving
Values and Behaviours
Essential criteria
- Flexible
- Positive approach to work
- Professional attitude to work, diplomatic and calm under pressure
- Able to work on own initiative and as part of a team
- Effective organisational, prioritising and time management skills
- Demonstrate a proactive approach to work
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Andrea Rohan
- Job title
- Radiology Service Line Manager
- Email address
- [email protected]
- Telephone number
- 0151 600 3030
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