Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Post holder working between the hours of 08:30-17:00 (Monday to Friday (37.5 hours))
- Hours
- Full time - 37.5 hours per week
- Job ref
- 410-DTC-8264957
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Heart and Chest Hospital
- Town
- Liverpool
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 24/09/2026 23:59
Employer heading
Radiology Receptionist
NHS AfC: Band 2
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
- Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
- Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
- Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
- Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
- Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
“Excellent, Compassionate and Safe care for every patient, every day”
Job overview
We are a very busy and friendly Radiology Department looking for a new member of the team to meet and greet patients in a professional, compassionate and efficient manner and to ensure that patients and their families are welcomed and kept updated during their stay with us in Radiology.
Main duties of the job
To meet and greet patients into the Radiology Department in a caring and compassionate manner remaining professional at all times.
To maintain records regarding admission and discharge on Radiology systems.
General clerical duties including daily printing and scanning of documentation.
To liaise with the wider team, other departments, GP's and colleagues in a professional manner.
Follow departmental or standard operational procedures.
Assist with induction of new staff.
Ensure the confidentiality of patients’ records in line with Trust and Caldicott guidelines at all times.
Undertake any training that is required for the safe effective execution of the duties of the post.
Working for our organisation
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Detailed job description and main responsibilities
- To be an ambassador for the Radiology Department by providing an efficient and professional reception service.
- To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
- To deal with enquiries from staff, GP’s, various external agencies, members of the public and visitors to the service in person and over the telephone, referring appropriate queries to the relevant member of the Radiology Team when necessary.
- To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained.
- Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
- Escalating issues to the Team Leader as appropriate
- Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone.
- To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.
- To escalate service issues of risks and concerns raised by services user to senior staff.
- Assist with photocopying duties as necessary and scanning documentation daily
- Always maintaining the confidentiality of patient information.
- Team working.
- Managing correspondence including post and emails.
- To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development.
- To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.
Person specification
Qualifications & Education
Essential criteria
- GCSE English or equivalent
Desirable criteria
- Experience in working in healthcare
Knowledge and Experience
Essential criteria
- Microsoft Word Previous admin experience Working in a team Maintaining confidentiality
Desirable criteria
- CRIS Previous NHS experience
Skills & Abilities
Essential criteria
- Excellent communication and interpersonal skills Ability to prioritise Reliable and works to high standards Adaptable to change Able to work on own initiative Professionalism Team player
Desirable criteria
- Problem solving Excellent organisational and time management skills
Values & Behaviours
Essential criteria
- Adherence to the trust values and behaviours Flexible
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Rohan
- Job title
- Radiology Service Line Manager
- Email address
- [email protected]
- Telephone number
- 0151 600 3030
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