Detailed job description and main responsibilities

Principal Accountabilities

The post-holder will coordinate all aspects of activity within the service line and be responsible for ensuring that the patient is tracked through the pathway and synchronising diagnostic tests and reviewing work practices. In addition, the Pathway Coordinator will be responsible for ensuring all patients within their portfolio are monitored and tracked, and ensuring information is communicated to the appropriate clinical and wider administrative staff within the Trust.

General Duties & Communication

·         Planning and scheduling theatre lists and updating the operation lists with anaesthetist

·         To arrange admissions and maintain waiting lists including the monitoring of progress with diagnostics and coordination with future treatment plans as required

·         Maintaining Consultant Anaesthetists and senior registrars diary including recording any requests from consultants and teaching sessions

·         Dealing with complex situations around covering shifts sometimes at very short notice

·         Escalating capacity issues to the Divisional Management Team as appropriate

·         To liaise with external agencies including coroner’s office, other hospitals, primary care,

DVLA, and DWP and provide reports/results where appropriate

·         To liaise with other departments and take action where appropriate

·         To relay critical information swiftly and accurately to internal and external partners

·         Providing information to the management team when requested and use initiative to escalate any issues as appropriate

·         Planning and scheduling theatre/Cath lab/operation lists in conjunction with the according to patients’ clinical priority and length of wait

·         To use initiative with regard to patient referral letters and to take appropriate action to ensure that patient needs are met

Patient Liaison & Engagement

·         To act as first point of contact for many patients, parents and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved. Assessing priorities and initiating action as required

·         To provide an agreed level of general and clinical information relating to tests and investigations to patients. Demonstrate judgment to know when to pass the caller/patient on to a member of the clinical team

·         To be able to arrange and schedule outpatient appointments (if required), day cases and investigations for patients (this will involve monitoring and tracking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly

·         To liaise with PALS about patient care and concerns

·         To attempt to resolve informal complaints and to support the formal complaints process

Team Working

·         Work with the Management team in the Division and work with wider teams across the Divisions

·         Provide cover for anaesthetic consultant secretary for periods of leave

·         Co-ordinating cover for theatres

·         Distributing weekly rota to consultant anaesthetists

Policy & Service development

·                     To participate actively in team discussions on business planning and service development of administrative and scheduling systems, including the implications on these systems of changes in clinical practice

·                     To promote and maintain standards of health and safety within the work environment, reporting and recording accidents / incidents promptly

·                     Being aware of and adhering to administrative procedures and protocols relevant to the post

·                     Ensure the Trust’s patient access policy is adhered to

·                     To be involved in the training and supervision of temporary and junior administrative staff appointed to the unit

Education and Training

·                     To contribute to and agree a continuing Personal Development Plan.

·                     To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.

·                     To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced.

·                     Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.

·                     Participate in departmental meetings and awareness sessions as and when required.

·                     Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore, be required to undertake any necessary training to support this.