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Job summary

Main area
Catering
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (10:00am - 6:00pm working Monday to Friday)
Job ref
287-CEF-329-24
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Liverpool Hospital
Town
Liverpool
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
16/10/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Catering Clerical Officer - Royal Liverpool Hospital

Band 3

Job overview

This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital Hospital.

We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.

If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.

  • Good communication (written, verbal & IT)
  • Approachable 
  • Organised
  • Reliable 

Main duties of the job

Support the team with the following:

  • Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.
  • Carry out staff appraisals
  • To input statistics and information from Records into a database and manage the system.
  • To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
  • To access the database to retrieve information and produce statistics and reports for the Trust.
  • General reception duties involving first contact with individuals attending the department. Giving necessary information or referring them to the appropriate member of staff.
  • Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
  • Send out information to departments on request, but maintain confidentiality.
  • Responsible for stock control and ordering stationary as required from reprographics and stationers. 
  • Provide clerical and administrative support for staff.
  • Organise and retrieve Notes required for the daily appointments.
  • To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

  • To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
  • To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
  • Regeneration of chilled/frozen food and preparation of sauces.
  • Preparation of patient meal trays.
  • Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
  • Probing and recording food temperatures. Recording of equipment temperatures.
  • Beverage service to patients. Washing and refilling of patient’s water jugs and beakers.
  • To take the patient orders and communicate the requirements to the catering department.
  • Clearing of meal trays, crockery and cutlery for all food areas.
  • Collection, segregation and disposal of catering waste materials.
  • Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
  • Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
  • Completion of catering department procedural paperwork such as temperature checks and monitoring.
  • To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
  • To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Person specification

Experience

Essential criteria
  • Previous catering experience at a supervisory level
  • Previous Industrial Catering experience

Knowledge

Essential criteria
  • A general understanding of why food hygiene is important
  • Health and safety basic knowledge
  • Knowledge of Cash handling and till systems

Skills

Essential criteria
  • Excellent Communication skills
  • Basic data inputting either manually or using a computer/tablet
  • Basic numeracy and literacy skills
  • Ability to work as part of a team
  • Excellent organisation skills

Other

Essential criteria
  • Willingness to work flexibly and at other sites when required.
  • Ability and willingness to undertake further training as necessary.

Qualifications

Essential criteria
  • Level 3 Food Hygiene Certificate
  • ILM certificate NVQ 3 in catering subject/equivalent

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Thomas Mangan
Job title
Catering Operations Manager
Email address
[email protected]
Telephone number
0151 706 2043
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