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Job summary

Main area
Diabetes & Endocrine
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week (Monday to Friday - no weekends)
Job ref
287-RMED-271-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Liverpool Hospital
Town
Liverpool
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
24/09/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Clerical Officer - Diabetes and Endocrinology

Band 3

Job overview

This post is open to employees of the five LAASP organisations. As part of your
application, you will be asked to confirm that you are a current employee of The
Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University
Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

An opportunity has arisen for a band 3 Clerical Officer, 30 hours, permanent post within the Department of Medicine for Diabetes and Endocrinology.

The post holders will work alongside the current admin team.  Providing clerical and administrative support with the RTT- including validation and booking of clinics, our Diabetes Specialist Nurse Service and our Diabetes Pump service.   They must be able to prioritise and manage their given workload and provide support when and where needed.

 

Main duties of the job

Key Responsibilities -

1. To input statistics and information from Records into a database and manage the 
system. All the department recorded activity is input into the system daily.
2. To liaise with manager to maintain a quality information system and identify 
potential flaws which would affect data.
3. To access the database to retrieve information and produce statistics and reports 
for the Trust.
4. General reception duties involving first contact with individuals attending the 
Department. Giving necessary information or referring them to the appropriate 
member of staff.
5. Communicating with all levels of staff in a polite and pleasant manner including 
dealing with telephone enquiries and requests and taking appropriate action.
6. Opening, sorting and date stamping the department internal and external post. 
Photocopying documents and sending Fax’s as required.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

Key Responsibilities -

1. To input statistics and information from Records into a database and manage the 
system. All the department recorded activity is input into the system daily.
2. To liaise with manager to maintain a quality information system and identify 
potential flaws which would affect data.
3. To access the database to retrieve information and produce statistics and reports 
for the Trust.
4. General reception duties involving first contact with individuals attending the 
Department. Giving necessary information or referring them to the appropriate 
member of staff.
5. Communicating with all levels of staff in a polite and pleasant manner including 
dealing with telephone enquiries and requests and taking appropriate action.
6. Opening, sorting and date stamping the department internal and external post. 
Photocopying documents and sending Fax’s as required.
7. Manage and update the filing system, archiving notes as necessary from the 
Sep 2021
current files. Maintenance of Records.
8. Organise notes for doctors clinic sessions involves making appointments, dealing 
with queries, obtaining management referral letters, maintaining appointments 
diary, retrieving notes and writing to managers about staff who do not attend.
9. Ensure relevant documentation is completed to ensure smooth running of the 
clinic.
10. Access results on iPM systems as and when required in a highly confidential 
manner.
11. Send out information to departments on request, but maintain confidentiality.
12. Responsible for stock control and ordering stationary as required from 
reprographics and stationers. 
13. Provide clerical and administrative support for staff.
14. Organise and retrieve Notes required for the daily appointment system.
Clinical Governance / Quality
15. To liaise with manager to maintain a quality information system and identify 
potential flaws which would affect data.

 

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent in relevant area

Experience

Desirable criteria
  • Previous NHS Experience

Knowledge

Desirable criteria
  • Knowledge of the NHS – iPM, ICE, Choose & Book systems

Skills

Essential criteria
  • IT skills
  • Good communication and organisational skills
  • Previous clerical experience
  • Able to maintain confidentiality
  • Able to work on own initiative and as part of a team

LAASP

Essential criteria
  • current employee of a LAASP organisation

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Privett-Cook
Job title
Operational Support Manager
Email address
[email protected]
Telephone number
0151 706 3322
Additional information

Christopher Evans

Operational Support Manager

[email protected]

0151 706 10674

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