Job vacancy: Information Governance Support Officer, Liverpool University Hospitals NHS Foundation Trust, Liverpool

Job summary

Main area

Digital

Grade

NHS AfC: Band 4

Contract

Permanent: The postholder will be required to travel across MIAA footprint and will be expected to work from client/office sites as and when required to meet the service needs of the organisation

Hours

Full time
Flexible working

37.5 hours per week (Monday to Friday)

Job ref

287-MIAA-11-26

Employer: Liverpool University Hospitals NHS Foundation Trust
Employer type: NHS
Site: MIAA Regatta Place
Town: Liverpool
Salary: £28,392 - £31,157 per annum
Salary period: Yearly
Closing: 18/09/2026 17:00

Information Governance Support Officer

NHS AfC: Band 4

Detailed job description and main responsibilities

To be a recognised and proficient provider of information governance (IG) and access to information knowledge to support staff in their knowledge of data security and confidentiality, supported by technology and applications on behalf of the Assistant Director – Information Governance, developing and providing training, support and guidance to all levels of staff and management across the organisation and encouraging good practice.

To understand and adhere to information governance (IG) and access to information legislation and policies.

To undertake activities to assist in the implementation, monitoring and operational process of data protection and, specifically subject access and freedom of information requests, across multiple clients.

To develop a knowledge of the Access to Records Act, Data Protection Act and any other relevant legislation as the role requires.

Communicate effectively both internally and externally with colleagues, patients, and all stakeholders.

To provide administrative and management support to the Information Governance Team and relevant client groups including scheduling; collation and provision of papers/reports; and action plan tracking and chasing.

To assist in the investigation and management of Datix and service desk incidents pertinent to the role.

To assist in producing staff awareness, training documentation and manuals for clients.

To track and monitor compliance with contracts, service level agreements and legislation as pertaining to freedom of information and subject access request processing.

To help drive the production of the Information Governance Management Reporting suite.

To help monitor and maintain the subject access request mailboxes and provide effective communication for point escalation.

Assist the team in reviewing subject access and freedom of information responses, ensuring appropriate redaction and using appropriate systems and tooling to action and record responses.

For further information regarding key responsibilities and accountabilities please read the job description and person specification in full

Person specification

Qualifications

Essential criteria

Educated to A level standard, Level 6 (or above) or equivalent diplomas
ECDL
Evidence of continuous training in related areas

Desirable criteria

Professional qualification such as ISEB in GDPR/Data Protection
Professional qualification such as Cyber Security Fundamentals or Practitioner

Experience

Essential criteria

Demonstrable experience of successful multidisciplinary team working
IT Literate (specifically in use of Microsoft Office products, security solutions and techniques)
Experience of information security procedures and ability to evaluate process requirements
Experience of investigations, advise and reporting on potentially complex/sensitive security incidents liaising with all levels of management

Desirable criteria

Extensive experience of working in the NHS and knowledge of multiple NHS systems, procedures and information flows
Understanding of NHS performance and quality indicator requirements
Experience of process re-design and audit procedures

Knowledge

Essential criteria

Understanding and appreciation of the I.T developments in the NHS and broader security issues and developments
Good understanding of internal information security initiatives and mandatory requirements
Good understanding of GDPR and Data Protection Act 2018 as they apply to Information Security/IG
Good understanding of Data Security Protection Toolkit and evidential requirements to support this

Skills

Essential criteria

Good communication, negotiation and influencing skills for different target audiences
Able to multi-task and prioritise activities on a risk based and operational criticality basis to meet deadlines, maximise efficiency and optimise service provision
Good motivational and organisational skills
Able to meet targets and achieve deadlines
Good interpersonal and presentational skills. Confident, persuasive, convincing and assertive regarding compliance with policy and expected process

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.