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Job summary

Main area
Emergency Department
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-RMED-445-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Liverpool Hospital
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
15/12/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Medical Secretary - Emergency Department

Band 4

Job overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

 

The purpose of this post is to provide a comprehensive secretarial service to the consultants and the wider team of the Emergency Department Department. 

The successful candidate will be expected to work with the minimum of supervision, using their own initiative, and will carry out the duties in such a way as to make a direct and positive contribution to the organisation. 

NHS experience not essential as full training will be given but it is expected the candidate would have office/typing experience. 

Main duties of the job

Main duties of the job include:

To provide a comprehensive secretarial service to consultants and speciality teams including the following:

Transcribing (audio typing) letters on behalf of the clinical team and arranging appropriate follow up arrangements.

Managing the creation, reduction and cancellation of clinic templates on behalf of clinicians.

Liaising with all service users (patients, GPs, other Trusts) via the telephone and email, relaying messages to clinicians and responding to queries in a timely manner.

To manage and maintain 18 week pathways including tertiary referrals to external trusts and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Other general administration duties relevant to the role as listed in the job description

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Main duties of the job include:

To provide a comprehensive secretarial service to consultants and speciality teams including the following:

Transcribing (audio typing) letters on behalf of the clinical team and arranging appropriate follow up arrangements.

Managing the creation, reduction and cancellation of clinic templates on behalf of clinicians.

Liaising with all service users (patients, GPs, other Trusts) via the telephone and email, relaying messages to clinicians and responding to queries in a timely manner.

To manage and maintain 18 week pathways including tertiary referrals to external trusts and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow-up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.

Other general administration duties relevant to the role as listed in the job description

Person specification

Qualifications

Essential criteria
  • Educated to GCSE/O Level standard/equivalent or higher
  • RSA/OCR Typing/Word processing Level 3 or equivalent
  • RSA/OCR Audio typing Skills Level 3
  • Secretarial Qualification or equivalent experience
Desirable criteria
  • ECDL or equivalent
  • Shorthand

Experience

Essential criteria
  • Excellent I.T. skills with knowledge and experience of all Microsoft office packages
  • Experience working in an NHS office environment as a medical secretarial
  • Knowledge of medical terminology
  • Current employee of a LAASP organisation

Attributes

Essential criteria
  • Capability to adapt to most situations
  • Eager to learn
  • Ability to maintain control of stressful/sensitive situations

Skills

Essential criteria
  • Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
  • Excellent Organisation Skills
  • Excellent Word Processing and Keyboard Skills
  • Ability to organise workload effectively and prioritise to meet deadlines
  • Experience or supervising and motivating a team
  • Time Management Skills
  • Excellent interpersonal and influencing skills
Desirable criteria
  • Knowledge of internal PAS system
  • Understanding of Trust internal policies as appropriate

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Church
Job title
Administration Services Manager
Email address
[email protected]
Telephone number
0151 706 3401
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