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Job summary

Main area
Gastroenterology
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday- Friday)
Job ref
287-AMED-246-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree Hospital
Town
Liverpool
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
28/09/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Office Manager

Band 5

Job overview

Office Manager

Band 5

37.5 Hours per week

The post holder will provide support to the Deputy Head of Operations and Operational Managers within the Gastroenterology Care Group.  The post holder will manage secretarial/administrative staff.

The successful candidate will have experience of clinical administrative systems and ideally some experience of managing staff and a good understanding of the priorities of the NHS.

Main duties of the job

The Office Manager will manage secretarial/administrative staff to provide and efficient and effective service.

The post holder will participate in the development of corporate objectives, policies and strategic plans.  The post holder will be expected to organise their own workload and that of the divisional secretarial/administrative teams.

The post holder will be responsible for all aspects of office management and assisting in the management and supervision of medical secretary and clerking staff within the department.
The post holder will need to possess excellent management and interpersonal skills. They will be required to manage their own workload effectively without direct supervision, and also maintain the efficient, effective running of the care groups secretarial support teams.
The post holder must be able to demonstrate a high degree of competence with regard to a wide range of secretarial and administrative duties including the use and application of information technology.
The post holder must have an in-depth knowledge of RTT and Cancer Waiting Time Standards. The Post holder will play a key role in ensuring patients are scheduled in line with theatre scheduling standards.
It is essential to possess excellent organisational, interpersonal and communication skills and to work to tight deadlines.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

To manage the recruitment and workload of Admin Staff.

To ensure all Admin Staff undergo Mandatory Training and participate in 
Performance Appraisals.

Monitor Departmental Budget (Trust)

Check clinical lists.

Attending Team Managers Meetings.

Undertake Sickness / Holiday Returns of Admin Staff.

Maintaining Spread sheets and other identified databases. Typing of 
reports and correspondence.

Training Admin Staff in use of hospital Computer Systems. 
Requisition goods and supplies.

Collating information and statistics for Senior Manager and Team 
Managers.

Take responsibility for day to day maintenance within the Department -
Support Cancer/RTT targets for the department 

Person specification

Qualifications

Essential criteria
  • RSA level 3 or equivalent
  • NVQ Level 3 Business Administration/equivalent
  • Introduction and Intermediate Level Word, Excel and Access Certificates

Experience

Essential criteria
  • Demonstrable experience in managing a Team of Staff
  • Extensive experience administrative / clerical gained in a busy office environment
  • NHS experience
  • Experience of using Hospital IT systems
  • Experience of working in a Customer / patient focused environment
  • Recent experience to demonstrate proficiency in Microsoft Word, Excel and Access
  • Experience of independently managing a varied workload to meet demanding deadlines

Knowledge

Essential criteria
  • Finance Management – Knowledge of NHS budgetary / financial procedures.
  • Knowledge of budgetary / financial systems
  • Understanding of the requirements of Data Protection and Patient Confidentiality

Skills

Essential criteria
  • Excellent interpersonal and communication skills
  • Ability to establish and maintain professional relationships internally and externally
  • Ability to organise own work and to demonstrate initiative required to ensure all tasks are complete
  • Ability to undertake training of Admin Staff within the department

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nikki Groves
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
0151 529 3612
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