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Job summary

Main area
Head and neck
Grade
Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-ASUR-146-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree University Hospital
Town
Liverpool
Salary
£55,690 - £62,682 per annum
Salary period
Yearly
Closing
20/10/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

General Service Manager for Head and Neck

Band 8a

Job overview

Reporting to the Head of Operations the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division’s overall strategies and objectives. The General Service Manager will drive improvements in operational performance and planning within the service advising the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP as necessary.

Main duties of the job

Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and 
contributing to writing local polices.
As a subject matter expert have the ability to analyse complex data/situations in order to proactively provide  solutions to resolve operational issues, in accordance with agreed Care Group objectives, targets, quality standards and resource constraints.
The General Service Manager will have management experience in overseeing the performance of teams, and will possess personal qualities and skills to deal competently with operational issues.
The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.
To lead and be accountable for the operational delivery of clinical services
The Service Manager will lead plans, operational change and strategies within their service and provide and support across the care group.
The Service Manager will support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between 
the speciality/specialities and feeding into the Care Group leadership team

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and 
contributing to writing local polices.
As a subject matter expert have the ability to analyse complex data/situations in order to proactively provide solutions to resolve operational issues, in accordance with agreed Care Group objectives, targets, quality standards and resource constraints.
The General Service Manager will have management experience in overseeing the performance of teams, 
and will possess personal qualities and skills to deal competently with operational issues.
The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.
To lead and be accountable for the operational delivery of clinical services
The Service Manager will lead plans, operational change and strategies within their service and provide and 
support across the care group.
The Service Manager will support work to drive the strategic direction and policy setting for the service within 
the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.
The Service Manager will have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.
They will manage workstreams to ensure achievement of the QEP target for the speciality/specialities.
The post holder has line management responsibility for the staff at Band 7 and below within the their speciality area which is not limited to administrative and clinical teams.

Person specification

Qualifications

Essential criteria
  • Masters Degree level or equivalent
Desirable criteria
  • Management qualification or equivalent

Experience

Essential criteria
  • Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
Desirable criteria
  • Experience of being accountable for a clinical service

Knowledge

Essential criteria
  • Understanding and appreciation of diversity
  • Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services
Desirable criteria
  • Principles and impact of the NHS Constitution
  • Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
  • Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy

Skills

Essential criteria
  • Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high Test performing teams
  • Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching Test skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
  • Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
  • Analyse data and information, including preparing responses to issues often within tight timescales.
  • Ability to support business planning processes on behalf of the speciality
  • Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
  • Implement agreed policy on behalf of the speciality and ensure successful implementation
  • IT literate and able to use standard office software and bespoke systems
  • Cope with competing priorities and a demanding workload
  • Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable criteria
  • Demonstrate competent project management skills
  • Deal with uncertainty and complexity in a political environment

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lynne Power
Job title
Head of Operations for Head and Neck Department
Email address
[email protected]
Telephone number
0151-529-5199
Additional information

Tanya Lewis PA  to Head of Ops -0151 529 6342 

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