Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Inpatient Booking
Grade
Band 2
Contract
6 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
287-BSUR-22-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Broadgreen
Town
Liverpool
Salary
£24,169 per annum
Salary period
Yearly
Closing
28/07/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Inpatient Booking Clerk

Band 2

Job overview

The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.

Main duties of the job

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times.

You will be expected to provide an effective customer focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills.

The range of duties may include routine reception duties and the booking of inpatient appointments.

Keyboard skills are essential.

All successful candidates will be required to present a smart & professional image in line with the Trust's Uniform and Dress Code Policy.

This post will be based predominantly at Broadgreen Hospital, however you may be required to cover clinics at the Royal Hospital site when required, contracts of employment include working at any Trust site.

To hear about the exciting work we do from our dedicated Trust employees and departments, for a future you could be a part of, please visit our Trust Facebook page by searching Royal Liverpool and Broadgreen University Hospitals NHS Trust.

Click the Like button on the page to keep up to date with current vacancies and Trust news 

37.5 hours per week 08:30 - 17:00 Monday to Friday

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

 For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Add patients to the Waiting List with information given via e-mail ensuring accuracy at all times.

Send  patient requests using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e-mail.  This requires prioritising admission dates to meet deadlines.  

Select patients for surgery from  waiting lists following strict written protocols.

Admit, discharge and record attendances of patients for specific Consultants.

Where appropriate arrange the booking of Ambulances for patient admissions and pre-operative assessments.

Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.

Arrange pre op Appointments and liaise with pre op assessment nurses updating any relevant changes as a result of their pre op assessment and making sure outcomes are recorded correctly. Ensuring Consultant and secretaries are aware of any medical or social problems.

Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to.

Print off waiting list reports and pre-admissions for all Consultants ensuring all information is correct and then forward onto the secretaries, Consultants and wards.

Liaise with theatre staff to ensure all theatres are fully utilised.

Deal with patient enquires and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery avoiding holiday and work commitments.

Updating change of address, phone number and GP information.

Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.

Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.

Informing GP’s of patients failure to attend pre op appointment and admission dates.

Please see JD for further details.

Person specification

Qualifications

Essential criteria
  • 4 GCSE’s or equivalent
Desirable criteria
  • NVQ 2 – Customer Care/Business Admin

Experience

Desirable criteria
  • Knowledge of Trust PAS systems
  • Experience and knowledge of Windows based applications

Skills

Essential criteria
  • Able to adapt to changes in practice, policies and procedures
  • Experience of dealing with the public/patients
  • Excellent Keyboard skills
  • Good verbal and numerical skills
  • Good interpersonal skills
  • Able to relate to people from differing backgrounds
  • Able to communication in a variety of settings with staff and patients at varying levels of understanding
  • Able to manage personal workload effectively and be methodical and highly organised
  • Able to work on own initiative
  • Evidence of previous standards
  • Flexible approach and able to work under pressure
  • Able to maintain accurate patient records and patient information systems
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to work as part of a team; Positive approach to work

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adrieanne Tsai
Job title
Patient Access Administrator
Email address
[email protected]
Telephone number
0151 706 2679
Additional information

For further details / informal visits contact:

Adrieanne Tsai  -  Patient Access Administrator  Tel: 0151 706 2679

Apply online nowAlert me to similar vacancies