Crynodeb o'r swydd
Teitl cyflogwr
Patient Access Team Leader
Band 3
Trosolwg o'r swydd
An exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services looking after the clerking/reception function.
The position is permanent and although based on the Aintree site, Trust employees are contracted to work on any Trust site.
Hours of work are Monday - Friday 08:30 - 17:00, however flexibility is required to cover the service outside of core hours.
Prif ddyletswyddau'r swydd
The post holder is responsible as part of a team for providing and overseeing a dedicated and comprehensive clerical and reception service for Outpatients within the Trust using Partial and Full booking processes.
The post holder will act as support for the team for all Outpatient enquiries from internal and external customers at all levels.
The post holder, while carrying out their own and overseeing their teams’ duties, will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting times and booking targets.
The post holder will make sure they and their team undertake reception duties in a pleasant, tactful and understanding manner, communicating professionally and effectively with patients, visitors and clinic personnel. They will also ensure that patients and visitors, who may at times be distressed, are dealt with in a sensitive and caring manner.
The post holder will work in a very active and busy environment requiring a consistently high standard of performance and excellent attention to detail.
A significant responsibility of the role is to accurately record information using relevant Trust paper and computer based systems.
The post holder is responsible for supporting the Administration Manager in the achievement of local and national targets.
Gweithio i'n sefydliad
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
*Overseas candidates to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the gov.uk website.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The post holder shall, as necessary, provide cover for and undertake duties of absent colleagues and ensure that staff absences are reported to their line manager. The post holder will be responsible for the annual leave diary for their team, ensuring adequate cover to support business requirements and reporting any shortfalls to their line manager in a timely manner. The post holder and his/her team will be responsible for :-
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Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)
Meini prawf dymunol
- ECDL, CLAIT or IBT qualification or be working towards one of these
Experience
Meini prawf hanfodol
- NHS Experience
- Demonstrable Health Records Experience
Meini prawf dymunol
- Supervisory Experience
- Audit experience
- Demonstrable experience in dealing with the public particularly in stressful situations and ability to empathise and understand the needs of patients and visitors.
Knowledge
Meini prawf hanfodol
- Use of a Patient Administration System (currently IPM)
- Confidentiality awareness
Skills
Meini prawf hanfodol
- Ability to use own initiative with support
- Ability to work to deadlines
- Able to work with a range of professionals
- Ability to display attention to detail
- Team worker
- Excellent verbal and written communication manner.
Meini prawf dymunol
- Accurate Keyboard Skills
Other
Meini prawf hanfodol
- Flexible approach to work
- Good interpersonal approach
- Reliability and good attendance
- Present professional image
- Physically able to perform the duties of the post
- Ability to travel to any Trust site as required
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Vikki James
- Teitl y swydd
- Operational Support Manager - AUH
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0151 529 6044
- Gwybodaeth i gefnogi eich cais
Ferndale Supervisors on 0151 529 2498/4595/519
Rhestr swyddi gyda Liverpool University Hospitals NHS Foundation Trust yn Nyrsio a bydwreigiaeth neu bob sector