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Job summary

Main area
Progress Chaser
Grade
Band 4
Contract
Permanent
Hours
Part time - 30.5 hours per week
Job ref
287-RMED-397-26
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Emergency Department
Town
Liverpool
Salary
£28,392 - £31,157 per annum pro rata
Salary period
Yearly
Closing
23/11/2026 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Progress Chaser band 4

Band 4

Job overview

Be at the heart of the Emergency Department and make a real difference to patient care.

The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.

The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

Main duties of the job

  • Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
  • Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
  • Escalate delays to the Nurse in Charge / Clinical Coordinator
  • Proactively chase results including:
  • Ensure results are communicated promptly to clinical teams
  • Follow up outstanding requests with relevant departments
  • Assist in progressing patient decisions:

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff.

Working for our organisation

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.  The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

he Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.

The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

  • Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
  • Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
  • Escalate delays to the Nurse in Charge / Clinical Coordinator
  • Proactively chase results including:
  • Ensure results are communicated promptly to clinical teams
  • Follow up outstanding requests with relevant departments
  • Assist in progressing patient decisions:

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Person specification

Qualifications

Essential criteria
  • Diploma level qualification or equivalent in relevant field/discipline
  • GCSE English and Mathematics or equivalent
  • ECDL or equivalent experience
Desirable criteria
  • Evidence of continued role development
  • Willing to undertake Macmillan learning and development courses.
  • Basic counselling
  • NVQ in Care or similar

Experience

Essential criteria
  • Relevant Health or Social Care experience
  • Experience of coaching/teaching patients and carers
Desirable criteria
  • Previous medical secretarial experience
  • Experience co-ordinating a patient workload

Knowledge

Essential criteria
  • Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
  • Advanced knowledge of medical terminology.
  • Understanding of person-centred care.

Skills

Essential criteria
  • Able to use own initiative and work without supervision.
  • Able to prioritise work and work of others.
  • Possess excellent communication skills
  • Effective organisation skills
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
  • Good observation skills.
  • Good observation skills.
  • Ability to work flexibly dependant on the needs of the service
  • Tactful and diplomatic with the ability to ask sensitively about information needs.
  • Ability to retrieve information from a wide range of sources and in different formats.
Desirable criteria
  • Able to use own initiative and work without supervision

Other

Essential criteria
  • Must be prepared to work across different hospital sites

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Attwood
Job title
Matron
Email address
[email protected]
Telephone number
0151 706 2302
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