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Job summary

Main area
Therapies
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Part time hours also available)
Job ref
287-DSS-246-24
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree site
Town
Liverpool
Salary
£22,383 per annum
Salary period
Yearly
Closing
21/05/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

Job overview

Band 2 Clerical Officer

The successful candidate will join our busy Therapy team and be responsible for greeting patients at Therapies reception, booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff  but also interact with the patients on the telephone. Good communication skills are essential.

Main duties of the job

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

To take responsibility for good housekeeping in the Therapies Office / Reception / Waiting area, ensuring they are kept clean and tidy.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

Person specification

Qualifications

Essential criteria
  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential criteria
  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential criteria
  • Understanding of issues around confidentiality

Skills

Essential criteria
  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills
Desirable criteria
  • Ability to use Word / Excel

Other

Essential criteria
  • Ability to adapt and a flexible approach to change

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anita Brislen
Job title
Assistant CBM for Therapies
Email address
[email protected]
Telephone number
0151 529 3340
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