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Job summary

Main area
Clinical Support Services
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (5 days our of 7 including weekends)
Job ref
159-LWH-57-25-A
Employer
Liverpool Women's NHS Foundation Trust
Employer type
NHS
Site
Liverpool Women's Foundation Trust
Town
Liverpool
Salary
£24,169 per annum, pro rata
Salary period
Yearly
Closing
03/06/2025 23:59

Employer heading

Liverpool Women's NHS Foundation Trust logo

Diagnostic Clerk

Band 2

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

The post holder is responsible for undertaking reception duties, the booking and scheduling of patient diagnostic appointments across all Trust sites including clinics within the community.

The post holder will also undertake and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Patient Access Policies and ensure patients are offered an appropriate choice of appointments

Main duties of the job

To actively assist in the clerical throughput within the CDC,  working in partnership with  CDC Imaging Clerical Manager and CDC Imaging Appointments Team Leader  to ensure the most effective deployment of resources to deliver activity, capacity and demand as required

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

  • Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.
  • Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments.
  • Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff.
  • Undertake bookings on the ambulance transport system to facilitate the patient’s attendance, request interpreters with short notice as required.
  • Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas.
  • Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone.
  • Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
  • Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data.
  • Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
  • Provide non-clinical advice in relation to administrative arrangements.
  • Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
  • Ensure all mechanisms are in place to facilitate the patient’s attendance at the clinic including ordering patient ambulances and interpreters as required.
  • Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order.
  • Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager
  • Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.
  • Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

Person specification

Qualifications & Learning

Essential criteria
  • Educated to GCSE level or equivalent including English and Mathematics.
  • European Computer Driving Licence (ECDL) Qualification or equivalent.
Desirable criteria
  • Additional Customer Service or Administration qualification such as an NVQ 2 Qualification.

Skills, Knowledge & Aptitudes

Essential criteria
  • Good verbal and written communication skills.
  • Working knowledge of MS Office, Excel and basic keyboard skills
  • Organised and methodical with an attention to detail.
  • Professional and friendly telephone manner.
  • Able to maintain accuracy to high standards.
  • Understanding of confidentiality, Data Protection and Caldicott principles.
  • Able to recognise and resolve routine issues referring where appropriate
  • Be able to work under pressure in a busy environment.
  • Be able to work under pressure in a busy environment.
  • Ability to work on own unsupervised.
Desirable criteria
  • Knowledge of NHS waiting time requirements and procedures.
  • Knowledge of a hospital based Patient Administration System.

Experience

Essential criteria
  • Ability to work to a deadline and to priorities own workload.
  • Experience of working in a contact centre, reception or equivalent appointment booking environment.
  • Previous experience of data entry/ input.
Desirable criteria
  • Experience of working in NHS

Other

Essential criteria
  • Flexible and adaptable to change.
  • Courteous and friendly.
  • Able to multi-task.
  • Capable of dealing with sensitive and confidential documents and situations

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoInvestors in People: GoldCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Dudley
Job title
Deputy Divisional Manager - CSS
Email address
[email protected]
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