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Job summary

Main area
Clinical Support Services: Patient Access
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (5 days - Between the hours of 8am & 6pm)
Job ref
159-LWH-196-25
Employer
Liverpool Women's NHS Foundation Trust
Employer type
NHS
Site
Liverpool Women's Hospital
Town
Liverpool
Salary
£24,465 per annum
Salary period
Yearly
Closing
17/10/2025 23:59

Employer heading

Liverpool Women's NHS Foundation Trust logo

Receptionist - Patient Access

Band 2

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

Patient Access Centre at Liverpool Women's Hospital are looking to recruit a full time receptionist to work Mon to Friday between the hours of 8am & 6pm 

The post holder will be required to greet patients on arrival to the department therefore an exceptionally high level of customer service skills are required for this post. The Patient Access department ensure  reception cover is provided across Main Out-Patients at the Women's and our satellite clinic on the Aintree Hospital site,  the Fetal Centre, colposcopy & Antenatal. 

The successful candidate will be required to work across all of the above areas on a rotational basis, which covers both Liverpool Women's Hospital and Aintree Centre for Women's Health sites.

Main duties of the job

The successful candidate will have excellent customer service and IT skills as multiple systems will be used in the role to book patients in and out of clinic attendances, arranging follow up appointments and discharging patients as instructed by the clinician.

We are looking for individuals who are team players and are able to work in a busy environment.

This position would be ideal for individuals looking to pursue a career in the NHS.

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments. 

Handle enquiries from patients and staff in relation to appointment booking and scheduling within the reception areas.

Use a variety of IT systems including Meditech, Masey, Intouch and CRIS to book patients in and out of clinic attendances.

Ensure a timely cash up of the appointments, ie Schedule follow up appointments / discharge patients in the PAS system (Meditech)  as instructed by the clinician.

Be presentable and of smart appearance and adhere to Liverpool Women's Hospital Uniform policy.

 

Person specification

Experience

Essential criteria
  • Experience of working in an office, a reception or an administrative environment, preferably within a healthcare environment
  • Previous experience of data entry/input
  • Basic keyboard and PC skills
  • High standards of accuracy
Desirable criteria
  • Knowledge of a hospital based Patient Administration System
  • Experience of working in a NHS reception or appointment booking environment
  • Knowledge of NHS waiting time requirements and procedures

Qualifications & Learnig

Essential criteria
  • Educated to GCSE level or equivalent including English and Mathematics
Desirable criteria
  • Additional Customer Service or Administraive qualification such as an NVQ qualification such as an NVQ Qualification

Personal Qualites

Essential criteria
  • Flexible and adaptable to change.
  • Ability to work to a deadline, priorities own work load and work under pressure
  • Ability to work independently or as part of a team.
Desirable criteria
  • Able to implement new ideas to benefit patients, staff and working environment

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoInvestors in People: GoldCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sue Carter
Job title
Operational Service Manager
Email address
[email protected]
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