Job summary
- Main area
- Admin & Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday, 9am to 5pm)
- Job ref
- 350-MHC7441431
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Harry Blackman House
- Town
- Liverpool
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 15/09/2025 23:59
- Interview date
- 23/09/2025
Employer heading
Medical Transcriptionist Team Leader
Band 4
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
An exciting opportunity has arisen for a Medical Transcriptionist Team Leader to join St Helens Administrative Team.
The post holder will provide comprehensive admin support to Consultants and Junior Medical Doctors in Community Mental Health Services.
Our community mental health teams work with people with severe and enduring mental health issues as well as those with less severe illness who have not responded to provided interventions in primary care services. They offer flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The service offered to individuals will be provided in the most appropriate setting primarily within the individuals own home and enable individuals in crisis to achieve the highest level of functioning possible in the least restrictive setting; preventing unnecessary hospitalisation and facilitate more rapid discharge from an acute care setting.
Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to RSA Level 3 typing/word-processing or equivalent. Knowledge of medical terminology is essential along with possession of the AMSPAR certificate.
Main duties of the job
The post holder’s main duties will include planning, organising, directing and co-ordinating the work of the identified service.
Successful applicants will be able to organise their own workload and co-ordinate workload activities within the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. The post holder will be expected to work with the minimum of supervision. They will be able to demonstrate flexibility and use their own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient and effective manner.
It is essential that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
**** Please refer to the Job Description and Person Specification for full details of this role ****
Person specification
Qualifications
Essential criteria
- AMSPAR Diploma or equivalent experience.
- RSA III or equivalent.
Desirable criteria
- Knowledge and experience of Microsoft Office products
Experience
Essential criteria
- Experience of working in a health care setting.
- Experience of information systems
Desirable criteria
- Supervisory/management experience
- Previous experience as a medical secretary.
- Experience/knowledge of people experiencing mental health issues.
Knowledge and Skills
Essential criteria
- Excellent communication skills both verbally and non-verbally
- Ability to demonstrate excellent customer service delivery
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
- Excellent organisational skills.
- Knowledge of Medical terminology
- Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
- Audio typing skills.
- Ability to maintain confidentially
- Ability to deal with difficult situations.
VALUES
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Other
Essential criteria
- Able to meet the Trust’s professional standards e.g customer care.
- Ability/willingness to undergo further training as necessary.
Personal Attributes
Essential criteria
- Flexible working approach
- Professional attitude
- Ability to adhere to strict deadlines.
- Possess a caring, compassionate and empathic attitude.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennie Beckwith
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01744 415612
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