Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9 - 5)
- Job ref
- 350-MHC7742169
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Mossley Hill hospital
- Town
- Liverpool
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 23/02/2026 23:59
Employer heading
Systems Support Assistant
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
The postholder will support the in-patient service line managers in the day to day administration of the safe care and rostering systems. They will work closely with managers to ensure that wards are safely staffed and that the electronic systems accurately reflect the needs of the wards and that appropriately skilled staff are available. The postholder will utilise a variety of Microsoft systems eg excel, word to provide data and information to managers to support the achievement of key performance indicators
Main duties of the job
To provide general clerical support as required enabling the in-patient service line to function effectively, using safe care, the electric-roster and other related systems.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The post holder will also utilize the Microsoft Office software suite e.g. Outlook, Excel and Word. To assist in the provision of a service in order to assist managers in ensuring safe and appropriate staffing levels are maintained across the site. To maintain an overview of the staffing of wards, by collating the information provided by wards to compile a master duty sheet utilising the electronic-roster system and excel. To assist in the collection of data in order to provide monthly performance reports for senior managers, including use of additional hours, training updates, annual leave, special leave. Work closely with the Ward Managers, Matrons and Clinical Service Managers to ensure an accurate service view off the daily staffing is readily available. Identify any potential staffing deficits that may have a potential negative impact upon service delivery and alert senior managers.
Person specification
KNOWLEDGE/EXPERIENCE:
Essential criteria
- Experience of working with computer based rostering / information systems.
- Evidence of cross organisational working
- Understanding of the staffing needs of a clinical workforce
- Financial awareness
- Knowledge of workforce issues in the NHS and shift systems
- Awareness of key operational issues such as EWTD, temporary staffing, etc.
- Understanding of demands on Ward/Department heads in terms of service pressure
Qualifications
Essential criteria
- Good standard of education
Desirable criteria
- Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
- Experience of clinical settings and operational ward practices
Values
Essential criteria
- Continuous Improvement.
- Accountability.
- Respectfulness.
- Enthusiasm
- Support
- Responsive to service users.
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty.
- Discreet
SKILLS:
Essential criteria
- Excellent organisational skills.
- Developed interpersonal skills and able to communicate at all levels.
- Ability to work under pressure and within set timescales.
- Clear written and verbal communication.
- Ability to absorb new information quickly
- Skilled user of IT
- User of Microsoft Office Suite
- Able to work within a multiprofessional team
- Ability to build a rapport with clinical, admin & clerical and managerial teams
- Flexibility - adapts to ensure achievement of objectives within changing environment
- Motivated and committed to the work in hand
- Able to accept advice and give help when needed
- Professional attitude to work
- Adheres to local and national legislation
- Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chantal Lee
- Job title
- Business Change Manager
- Email address
- [email protected]
- Telephone number
- 07467 337 227
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