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Job summary

Main area
Administrative Assistant- Band 2
Band 2
Part time - 24 hours per week (1x 24 hours)
Job ref
Mersey Care NHS Foundation Trust
Employer type
Litherland Walk in Centre
per annum pro rata
27/02/2024 23:59

Employer heading

Mersey Care NHS Foundation Trust logo

Administrative Assistant

Band 2


Job overview

1 x 24 hr Perm  role  at Litherland Urgent Treatment centre  

Service is open 8-8 over 7 days including bank holidays

Role will comprise of 4 x 6 hour shifts over 7 days (includes weekends and bank holidays) 

Main responsibility will be booking patients who attend the Urgent Treatment Centre onto EMIS

The successful candidate must be proficient in  IT packages, particularly  EMIS, Word & Excel, have excellent communication skills both verbally & written to effectively communicate with patients, staff at all levels within the organisation & external partners.

As well as possessing the ability to work well under pressure, showing initiative & self-motivation, understanding the importance of prioritising your own workload & meeting deadlines whilst maintaining a flexible approach is vital as you work both independently and as part of a team.

Full training on NHS systems will be provided.

Main duties of the job

Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.

Take responsibility for keeping the Office area, clean and tidy.

Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.

Requirement to work from other bases within the organisation, as necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.

The post holder shall as necessary provide cover for and undertake duties of absent

Assist with the training of new clerks within the service.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Detailed job description and main responsibilities

Provide comprehensive administrative support to teams.

Use information systems with specific responsibility to ensure a high standard of information recording is maintained.

Produce standardised computer-generated reports and/or statistical information as requested by line manager.

Type all correspondence relating to the team.

Undertake general office duties, including answering the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.

Transfer relevant information to all health and social care providers as requested by line manager.

Input accurate and timely information required for audit purposes.

Person specification


Essential criteria
  • GCSE/NVQ2 or equivalent, or equivalent work based experience
  • Computer literate


Desirable criteria
  • Previous healthcare clerical experience.


Essential criteria
  • Good keyboard skills
  • Ability to plan, prioritise and schedule work
  • Effective communication and interpersonal skills
  • Ability to work with attention to detail.
  • Ability to work effectively within teams
  • Ability to work on own initiative

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardCTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Paula Boal
Job title
Office Manager
Email address
[email protected]
Telephone number
0151 4754248
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