Job vacancy: Community Clerk, Mersey Care NHS Foundation Trust, Liverpool

Job summary

Main area: Community Clerk
Grade: Band 2
Contract: 12 months (Fixed Term)
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 350-CC7188035

Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Dovecot Health Centre
Town: Liverpool
Salary: £24,169 Pro Rata
Salary period: Yearly
Closing: 19/05/2025 23:59

Community Clerk

Band 2

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

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Detailed job description and main responsibilities

· Provide comprehensive administrative support to teams.

· Use information systems with specific responsibility to ensure a high standard of information recording is maintained.

· Produce standardised computer generated reports and/or statistical information as requested by line manager.

· Type all correspondence relating to the team.

· Undertake general office duties, including ordering supplies and managing stock levels.

· Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.

· Transfer relevant information to all health and social care providers as requested by line manager.

· Input accurate and timely information required for audit purposes.

· Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.

· Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.

· Be responsible for the opening and closing of buildings, if required.

· Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.

· Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.

· The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

· Assist with the training of new clerks within the service.

* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

* The post holder shall follow all the policies and procedures of the organisation.

Person specification

Qualifications

Essential criteria

GCSE/NVQ2 or equivalent, or equivalent work based experience
Computer literate

Values

Essential criteria

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet

Skills

Essential criteria

Good keyboard skills
Ability to plan, prioritise and schedule work
Effective communication and interpersonal skills
Ability to work with attention to detail
Ability to work effectively within teams
Ability to work on own initiative

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Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

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