Job summary
- Main area
- Pharmacy
- Grade
- Band 2
- Contract
- Bank
- Hours
- Flexible working - 0 hours per week
- Job ref
- 350-TWSBANK8056405-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Medicines Management Department
- Town
- Liverpool
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 28/06/2026 23:59
Employer heading
Medicines Management Team Administrator
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Using AI to support your application
Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.
For tips and guidance, please refer to our applicant guidance.
Your experiences matter, let them shine.
Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.
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Job overview
We are looking to recruit an enthusiastic and self-motivated administrator/receptionist to join the Mersey Care Medicines Management Team on our bank. The Executive team at Mersey Care recognise the value of pharmacy services and have recently invested a significant amount of additional funding to enable the transformation and expansion of dispensary services.
This post will be based at Maghull Health Park but you may occasionally be required to provide cover at Hollins Park.
This role provides an opportunity for you to provide a vital role within our team.
Main duties of the job
Duties include working in our busy prescription reception areas presenting a positive and friendly image to patients and visitors, assist with the intake and giving out of prescriptions including electronic transactions, answering telephone calls, printing out and responding to emails, filing prescriptions, printing work from our medicines management computer system, requesting new prescriptions from clinical teams and speaking to patients and their carers.
For full information regarding required qualifications and experience please refer to the job description and person specification.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North-West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so
Whalley, Hollins Park and Rathbone site, Non-Secure Services located in Broadoak, Clock View, Hartley Hospital, Knowsley and Peasley, Hollins Park, Windsor House, Fern ward, Heys Court, Brain Injury Rehabilitation, Hope Centre and Longmoor intermediate care reablement unit.
Detailed job description and main responsibilities
Present a positive and friendly image to dispensary and pharmacy patients, as well as other visitors, handling queries in a professional, courteous, and efficient manner.
Assist with the intake and giving out of prescriptions including electronic transactions, as well as support stock control, ordering, and restocking in the dispensary.
Responsible for the booking in and printing of prescriptions and medication requests (emailed requests or EPMA) onto a manual system with the view to moving to an electronic system in the future.
Additionally, when needed, the post-holder will help to ensure medication deliveries are available for transport times.
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, and referring to the relevant member of the medicine’s management team as necessary.
To implement administrative tasks in a thorough, logical and repeatable way.
To assist the line manager with administrative processes, providing cross cover and backup for other team members. Leading to the minimisation of overtime, sickness, cost to the Trust and wasting of resources, through operating the required systems.
Produce a wide variety of correspondence, reports, spreadsheets, forms, action plans etc.
using Microsoft Office Applications along with data input and maintenance of a variety of records.
Carry out a range of administrative tasks such as:
Order stationery electronically using NHS Supplies Software, maintaining adequate stock levels.
Act as requisitioner on E-procurement software. Receipt goods/ services on the software and process the invoices
Deal with telephone enquiries to the department
Maintaining Manager’s electronic diaries, arranging meetings, rooms, refreshments as necessary
Gather Agenda items and prepare papers and agendas for meetings. Attend meetings to take minutes. Transcribe and produce minutes working to set deadlines
Receive and distribute incoming mail
Filing, photocopying, laminating, sending faxes, preparation of files, scanning etc.
To carry out such tasks as may be assigned to you and that are commensurate with the grade.
For full information regarding required qualifications and experience please refer to the job description and person specification.
Person specification
Essential
Essential criteria
- GCSE or equivalent in Math’s and English
- RSA 2 Word/Text Processing or equivalent
Desirable criteria
- NHS experience in administration, secretarial or reception roles
- ECDL
Knowledge/Experience
Essential criteria
- Knowledge of working with a wide variety of computer software applications, such as Word, Excel, Outlook
- Taking and transcribing minutes
Desirable criteria
- Experience of working in the NHS
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Ability to operate systems and support the management objectives of the department and Trust
- Good communication skills
Desirable criteria
- Has operated systems before in an office environment
- Has worked in a multi-skilled environment before
Other
Essential criteria
- Is flexible and has a positive approach to management, supervision and meeting the needs of service users
- Is prepared to support the induction of new starters in relation to admin tasks and attend all mandatory training
- Is prepared to participate in all admin tasks
- Is prepared to explain the procedures and policies to staff members
- Will deliver the agreed administrative tasks, assigned
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Jones
- Job title
- Specialist Pharmacy Technician Team Leader
- Email address
- [email protected]
- Telephone number
- 0151 250 6061
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