Detailed job description and main responsibilities

Meeting Nutritional Needs

• To assist patients to order food that meets their dietary requirements.
• To promote a pleasant environment for eating, i.e. remove any clutter from tables.
• Take responsibility for food stores, ensuring it is clean at al times, i.e. discard out of date food, stock rotation.
• To ensure temperature of ward fridge is monitored as per trust policy.
• To ensure food in fridge is labelled and stored correctly.
• To take responsibility for the staff fridge, i.e. discard out of date food.

Maintaining the Environment

• To establish a pleasant and welcoming atmosphere to patients, visitors and staff.
• To carry out monitoring of service To establish delivery related to – cleaning, food, linen and the environment, with particular attention to the bathrooms and toilets (at agreed intervals).
• To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner to Estates.
• To monitor response times for maintenance and report any issues to the Team Manager.
• To maintain the cleanliness of all nursing equipment and trolleys.
• To liaise with staff following the discharge of a patient with regards to the cleaning of the bed/bedroom in preparation for a new admission.
• Check curtains/blinds are in good working order and rectify any faults.
• To ensure that all alcohol gel dispensers are cleaned and replenished.
• Monitor that correct waste management is being adhered to, especially confidential waste.
• Keep notice boards and tidy and check that all posters/flyers are laminated and in date.
• Keep patient information boards and displays up to date and clean and tidy.

3. Clinical

• Facilitate and support the development of appropriate personal care
• Facilitate and support self help, communication and social skills acquisition
• Assist and promote independence with activities of daily living
• Ensure appropriate records are maintained under the direction of the qualified
•  
• Contribute to the involvement of service users, and carers/relatives in the
• delivery of care
• Provide reassurance and support to service users and carers/family
• Work collaboratively within the Care team to ensure that service user’s needs
• are met
• Recognise and respond appropriately to urgent and emergency situations
• Provide escort for service users and undertake transfer of service users as
• directed
• Report any concern regarding service user care to the Qualified Practitioner
• Support an individual’s equality, diversity and rights.

General

• To ensure personal privacy, dignity and confidentiality is maintained at all times.
• To assist with bed making, where appropriate, ensuring an adequate supply of linen is available at all times.
• Liaise with domestic supervisor when deep cleaning is needed.
• Ensure any items of broken or severely soiled furniture are reported to the Team Manage and collection and disposal arranged.
• To receive and welcome visitors.
• To respond to telephone calls in a courteous manner.
• To receive and pass information to others, maintaining confidentiality.
• To ensure cost effective use of resources.
• To respond to patient concerns through communication with nursing staff.
• To promote effective communication with patients, colleagues, other professionals and visitors to the trust.
• Maintain a professional image at all times.

Please see job description for further details.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so