Job summary
- Main area
- Urgent Care - Mental Health Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift work - Long Days & Nights Required)
- Job ref
- 350-MHC7169629
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Liverpool University Hospital
- Town
- Liverpool
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/06/2025 23:59
- Interview date
- 11/06/2025
Employer heading
Support Worker
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
Core 24 Liverpool forms part of the 24/7 Urgent Care Model and urgent care pathway within Mersey Care NHS Foundation Trust. The 24/7 model provides mental health assessment, intensive community interventions, advice, support and guidance twenty four hours, seven days a week across several access points for individuals presenting in crisis.
There services are Southport District General Hospital, Aintree Hospital, The Royal Liverpool University Hospital, Whiston Hospital & Warrington Hospital.
Mersey Care NHS Foundation Trust as a leading provider of mental health care, addiction services and learning disability care.
Service users receive a high quality service and one which is free from stigma, discrimination and harm.
Staff are engaged with the delivery, innovation and continuous improvement of services to benefit service users.
Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers
The Trust values of Continuous Improvement, Accountability, Respectfulness and Enthusiasm will be embedded across the division for all staff and evident to service users.
Main duties of the job
To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff.
To report to the qualified staff any observations made whilst providing care to service users / productivity and leisure, providing details of mental state and risk factors.
To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The Hospital Mental Health Liaison Team practitioners work alongside the multidisciplinary team within the acute hospital setting including medical and nursing teams, Community Mental Health Teams, Local Authority community services and Voluntary sector.
The role will serve to identify and support patients who present within the acute hospital with a variety of mental health conditions alongside the potential of complex physical comorbidities, individuals can present in crisis and display challenging or vulnerable behaviours who require a comprehensive mental health assessment to support and manage mental health problems and to contribute to the discharge planning process.
SW will have the opportunity to work across all ages from 16+ to older age and across both A+E and ward environments.
We are seeking adaptable, flexible, innovative mental health practitioners who wish to develop their professional skills within a hospital setting. This will involve completing mental health assessments and the ability to effectively signpost while forging links with community organisations across health and social care. You will build and maintain effective relationships with health professionals in the general hospital settings to raise awareness with regard to individuals with mental health issues. You will be expected to work independently with confidence in order to make informed clinical decisions regarding appropriate signposting/discharge process.
The role includes supportive observations, also support the 136 process in the A&E department.
Person specification
Qualifications
Essential criteria
- Health and Social Care Level 2 qualification or equivalent experience
Desirable criteria
- Care Certificate
- Phlebotomy trained
- Physical Health competency basic passport
- MEWS
- Level 2 Smoking Cessation
- Good standard of education
- Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
- Willing to work towards Level 3 Health Care qualification
Knowledge/ Experience
Essential criteria
- Experience of working in a care setting
- Understanding of issues of confidentiality
Desirable criteria
- Experience of individuals with mental health problems or personal lived experience of mental health problems
Skills
Essential criteria
- Able to communicate effectively
- Ability to work as a member of a team
- Ability to demonstrate a non-judgemental attitude
- Ability to work on own initiative under the supervision of a qualified practitioner
- Ability to provide support and guidance to junior staff
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Transparency and honesty
- Discreet
- Change oriented
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Heather Johnson
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 0151 7065620
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