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Job summary

Main area
Patient Services Clerk
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
158-25-088-CNH
Employer
The Clatterbridge Cancer Centre NHS Foundation Trust
Employer type
NHS
Site
The Clatterbridge Cancer Centre - Liverpool and Paddington Community Diagnostic Centre
Town
Liverpool
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
20/06/2025 23:59

Employer heading

The Clatterbridge Cancer Centre NHS Foundation Trust logo

Patient Services Clerk

NHS AfC: Band 2

In cases where we receive a high volume of applications, we reserve the right to automatically close any vacancies prior to the specified closing date - all vacancies are capped at a sufficient number; you are advised to submit your completed application form as early as possible.

Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or [email protected] at the earliest opportunity to ensure that support can be provided. Adjustments can be made for you during application and interview.

We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here - Vision, mission and values :: The Clatterbridge Cancer Centre (clatterbridgecc.nhs.uk)

If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion.  It is with regret that we are unable to provide feedback to non-shortlisted candidates.

Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the gov.uk website.

 

Job overview

Patient Services Clerk  - Admin Services - CCCL Liverpool & Paddington Community Diagnostic Centre

Rotational shift pattern, 0800-1400 and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.

To provide a professional, friendly and effective virtual reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported.

Main duties of the job

The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk 

As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams. 

Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.

A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.

You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.

We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.

We’re here to deliver the best cancer care to the people we serve and we’re looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.

Working for our organisation

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. 

We are - 

·         Kind

·         Empowered

·         Responsible

·         Inclusive

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.  

Person specification

Education/Qualifications

Essential criteria
  • Good standard of education or equivalent work based experience
  • Must be computer literate eg ECDL or equivalent experience
Desirable criteria
  • NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.

Knowledge

Essential criteria
  • Knowledge of a range of administration systems acquired through experience and qualification
  • Confidentiality and Data Protection legislation

Experience

Essential criteria
  • Previous experience in an office environment
Desirable criteria
  • Previous experience in a front of house environment
  • Administrative experience within an NHS organisation

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDisability confident employerDisability confident committedHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jordan Van Eker
Job title
Patient Service Team Leader
Email address
[email protected]
Telephone number
0151 318 8599
Additional information

Please email [email protected] if you have any questions relating to this position

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