Job summary
- Main area
- Welfare Benefits Advisor
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 9 months (Or until 31st March 2026, whichever is earlier - Short term funding)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 158-25-097-GOV
- Employer
- The Clatterbridge Cancer Centre NHS Foundation Trust
- Employer type
- NHS
- Site
- The Clatterbridge Cancer Centre - Liverpool
- Town
- Liverpool
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 08/07/2025 23:59
Employer heading
Macmillan Welfare Benefits Advisor
NHS AfC: Band 5
In cases where we receive a high volume of applications, we reserve the right to automatically close any vacancies prior to the specified closing date - all vacancies are capped at a sufficient number; you are advised to submit your completed application form as early as possible.
Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or [email protected] at the earliest opportunity to ensure that support can be provided. Adjustments can be made for you during application and interview.
We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here - Vision, mission and values :: The Clatterbridge Cancer Centre (clatterbridgecc.nhs.uk)
If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion. It is with regret that we are unable to provide feedback to non-shortlisted candidates.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
Due to UKVI guidelines, this role is not eligible for a Skilled Worker visa. Further information can be accessed here - https://www.gov.uk/skilled-worker-visa
An exciting opportunity has arisen for an enthusiastic individual to join Clatterbridge Cancer Centre NHS Foundation Trust as a Welfare Benefits Advisor.
At the Clatterbridge Cancer Centre we are passionate about developing our services across all our sites, ensuring that we have a sustainable workforce for the future and are proud to have been rated by the CQC as Good overall in 2019, with Outstanding for Caring.
The successful post holder will possess a deep understanding of the benefits system and be able to deliver specialist welfare rights advice and casework to a very high standard.
The post holder will have the confidence and initiative to work independently in a hospital setting. They must be calm and competent under pressure, able to manage a large caseload. The post holder will interact daily with people (and their families) living with cancer, many of whom will only recently been diagnosed.
The Clatterbridge Cancer Centre is keen to welcome applicants from all diverse backgrounds with the skills and motivation to join a busy, developing and energetic team.
This opportunity is a full time post of 37.5 hours per week for a fixed term period of nine months or until 31st March 2026, whichever is earlier - Short term funding.
Main duties of the job
The Welfare Benefits Advisor will work as part of a team which provides comprehensive advice and support to people affected by cancer as well health and social care professionals. The post holder will be responsible for providing support, advice and information to help people affected by cancer to maximise income, manage debt and build financial management skills. The post holder will undertake complex case work with clients to assess entitlement to welfare benefits as well as other sources of financial help which may be available to them. The post holder will support clients to challenge benefit decisions and to support clients in preparation for tribunals as appropriate.
The Macmillan Welfare Benefits Advisor will provide information and support within the boundaries defined for the role, managing complex needs and referring and signposting patients to appropriate support, including The Information and Support Services Manager, PALs officer, Head of Patient Experience and Inclusion and other appropriate health and social care professionals.
The post holder will deputise for the Lead Macmillan Welfare Benefits advisor as required, and support the provision of a high quality service and service user experience across all three Clatterbridge Cancer Centre sites.
Working for our organisation
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
· Kind
· Empowered
· Responsible
· Inclusive
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person specification
Qualifications
Essential criteria
- Educated to degree level or with equivalent experience
- Demonstrate in-depth knowledge of welfare benefits especially those related to disability and ill health
- Excellent keyboard skills, ECDL or equivalent, proficient in MS Office
Desirable criteria
- Substantial recent experience of advice work with people affected by cancer
- Experience of and an ability to effectively prepare and represent clients up to appeal tribunal
Knowledge and Experience
Essential criteria
- Experience of and an ordered approach to managing income maximisation case work and an ability to follow set procedures to ensure that a client’s case is followed through from inception to conclusion
- Experience of communicating effectively, both orally and in writing with a range of professional, statutory and voluntary agencies with particular expertise in negotiation and representation
- Ability to prioritise own work and manage a large caseload to ensure that key dates are not missed
- Ability to work effectively both as part of a team and also under own initiative
- An understanding of the issues facing people affected by long term illness and disability including cancer
- Demonstrate understanding of social and political trends and their implications for clients and service provisions
- Understanding of and commitment to the mission, aims and values of Clatterbridge Cancer Centre NHS Foundation Trust
- Knowledge of or willingness to gain an understanding of Macmillan Cancer Support’s services, and to other services relevant to people affected by cancer and share this learning with colleagues
Desirable criteria
- Understanding of the health and social care environment
- Experience of multi-disciplinary team working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Griffiths
- Job title
- Welfare Benefits team Lead
- Email address
- [email protected]
- Telephone number
- 0151 556 5228
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