Job overview

The Medical Support Secretary will provide comprehensive administrative and secretarial support to the Neurology service, which also covers Rehabilitation, Neuropsychiatry, Neurophysiology, and Neuro-ophthalmology. The postholder will support a team of consultants and registrars, playing a key role in ensuring the efficient management of clinical correspondence, patient pathways, and day-to-day administrative processes.

Working as part of a busy secretarial team, the postholder will be responsible for the timely transcription of clinic letters, accurate processing of clinic outcomes, and maintenance of patient records in line with Trust standards. The role will support the delivery of high-quality patient care by ensuring effective communication between clinicians, patients, GPs, and the wider multidisciplinary team.

The postholder will also act as a point of contact for patient and professional enquiries, managing these in a professional and timely manner. In addition, they will contribute to the management of administrative workload and support the team in reducing backlogs, ensuring that service targets and performance standards are maintained.

This is a key role within the Neurology service, contributing to the smooth running of outpatient services and supporting safe, timely, and effective patient care.

Main duties of the job

Transcribe clinical correspondence using digital dictation systems, ensuring clinic letters are accurate, timely, and meet Trust standards

Process and action clinic outcomes, including follow-ups, referrals, investigations, and discharges, ensuring accurate updates to PAS systems

Maintain and update patient records, ensuring data quality and compliance with Trust policies and information governance requirements

Monitor and manage incoming correspondence (emails, referrals, results), prioritising and escalating urgent or clinically significant information as required

Act as a key point of contact for patients, relatives, GPs, and other healthcare professionals, responding to queries in a professional and timely manner

Liaise with consultants, registrars, multidisciplinary teams, and external organisations to support effective coordination of patient care

Support the management of outpatient clinics, including coordination with booking teams (PAC) and other departments to facilitate patient flow

Contribute to the reduction and management of administrative backlogs, particularly in relation to clinic correspondence

Arrange additional patient requirements such as interpretation services, transport, or accessibility needs where required

Ensure all work is carried out in line with Trust policies, procedures, and confidentiality requirements

Provide cross-cover within the secretarial team during periods of leave, sickness, or increased demand to ensure continuity of service

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.