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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (9-4pm)
Job ref
160-7908692
Employer
The Walton Centre NHS Foundation Trust
Employer type
NHS
Site
Walton Neurology Centre
Town
Liverpool
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
14/04/2026 23:59
The Walton Centre NHS Foundation Trust logo

Administrative Assistant

NHS AfC: Band 2

Job overview

An opportunity has become available to work on the Nurse Telephone Advice line within the Walton Centre.  The hours are non-flexible from 9am to 4pm, Monday to Friday.

You will provide comprehensive administrative cover for the Consultant and Nurse advice lines and the Tele Neurology dashboard within the Neurology division.

Provide assistance and guidance as required to all patients and carers using the nurse advice line.

You will complete ward outcomes, assist with clinical outcomes and registering patients on our PAS system.

Main duties of the job

Nurse Appointment Line

  • Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
  • Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
  • Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.

 

Consultant Advice Line

 

  • To input all data collected from the Consultant advice line onto the relevant system.
  • Access Summary Care Record to obtain and input patient demographics onto the relevant system.
  • Accurate audio typing, using the Trust EP2 system.

 

Tele Neurology

 

  • Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
  • Book appointments for the Tele Neurology consultations onto the PAS.
  • Record outcomes of Tele Neurology consultation onto relevant system.

 

Other responsibilities

 

  • Check and update patient demographic details onto PAS to ensure data quality is maintained.

 

  • Provide a courteous and helpful service to the patient and be empathetic to their needs.
  • Provide cover for colleagues in the event of sickness and holidays.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Nurse Appointment Line

  • Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
  • Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
  • Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.

 

Consultant Advice Line

 

  • To input all data collected from the Consultant advice line onto the relevant system.
  • Access Summary Care Record to obtain and input patient demographics onto the relevant system.
  • Accurate audio typing, using the Trust EP2 system.

 

Tele Neurology

 

  • Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
  • Book appointments for the Tele Neurology consultations onto the PAS.
  • Record outcomes of Tele Neurology consultation onto relevant system.

 

Other responsibilities

 

  • Check and update patient demographic details onto PAS to ensure data quality is maintained.

 

  • Provide a courteous and helpful service to the patient and be empathetic to their needs.
  • Provide cover for colleagues in the event of sickness and holidays.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent
  • ECDL certificate or equivalent
  • Audio Typing

Knowledge & Experience

Essential criteria
  • Data inputting
  • Call handling
Desirable criteria
  • Appropriate NHS experience
  • PAS experience
  • Previously worked in administrative role without the need for direct supervision

Skills & Attributes

Essential criteria
  • Excellent communication skills
  • Ability to work as part of a team and independently
  • Time management skills
  • Ability to work using own initiative
  • Excellent organisational skills
  • Can deliver timely and accurate data whilst working under pressure
  • Professional approach to colleagues
  • Ability to develop good working relationships
  • Ability to maintain confidentiality
Desirable criteria
  • Customer Service Skills

Other

Essential criteria
  • Flexible approach to working hours
  • Punctual & reliable
  • Must comply with Trust uniform code
Apprenticeships logoNo smoking policyInvestors in People: GoldMindful employer. Being positive about mental health.Disability confident employerCare quality commission - Outstanding

Documents to download

Apply online now

Further details / informal visits contact

Name
Mark Goodlass
Job title
Patient Access Manager
Email address
[email protected]
Telephone number
0151 556 4137

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