Job summary
- Main area
- Clinical Support Office Assistant - Secure Care Division
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Required to work across various early & late shifts on a weekly basis, as well as Bank Holidays)
- Job ref
- 350-SC7190029
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashworth Hospital
- Town
- Maghull
- Salary
- £24,625 - £25,674 Per annum pro rata
- Salary period
- Yearly
- Closing
- 05/06/2025 23:59
Employer heading
Clinical Support Office Assistant - Secure Care Division
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
Post holders will be required to work shifts on a weekly basis, including some bank holidays.
The Clinical Support Office is based within Ashworth Hospital, and the role involves assisting managers in ensuring that safe and appropriate staffing levels are maintained across the sites.
We are looking for individuals who will embrace the Trust's values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support.
Main duties of the job
To provide general clerical support as required, enabling the office to function effectively, using electronic roster systems and Microsoft Office software suite e.g. Outlook, Excel and Word.
To maintain an overview of the staffing of wards, by collating information and compiling master duty sheets, utilising the electronic roster system and Excel.
Work closely with the Ward Managers and Duty Managers to ensure that an accurate service view of the daily staffing is readily available.
Identify any potential staffing deficits that may have a potential negative impact upon service delivery and alert senior managers.
To work closely with the central nurse bank to ensure that the services provided remain as effective as possible in the meeting of service need for additional staffing.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person specification
QUALIFICATIONS
Essential criteria
- Good standard of general education
Desirable criteria
- Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
- Experience of clinical settings and operational ward practices
KNOWLEDGE/EXPERIENCE
Essential criteria
- Experience of working with computer based rostering / information systems.
- Evidence of cross-organisational working
- Understanding of the staffing needs of a clinical workforce
- Financial awareness
- Knowledge of workforce issues in the NHS and shift systems
- Awareness of key operational issues such as EWTD, temporary staffing, etc.
- Understanding of demands on Ward/Department heads in terms of service pressure
VALUES
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
SKILLS
Essential criteria
- Excellent organisational skills
- Developed interpersonal skills and able to communicate at all levels
- Ability to work under pressure and within set timescales
- Clear written and verbal communication
- Ability to absorb new information quickly
- Skilled user of IT
- User of Microsoft Office Suite
- Able to work within a multi-professional team
- Ability to build a rapport with clinical, admin & clerical and managerial teams
- Flexibility - adapts to ensure achievement of objectives within changing environment
- Motivated and committed to the work in hand
- Able to accept advice and give help when needed
- Professional attitude to work
- Adheres to local and national legislation
- Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine McLean
- Job title
- Modern Matron - Ashworth
- Email address
- [email protected]
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