Job vacancy: Endoscopy Team Leader, Mersey and West Lancashire Teaching Hospitals NHS Trust, Merseyside

Job summary

Main area: Endoscopy
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 409-7222860

Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Ormskirk & STHK
Town: Merseyside
Salary: £26,530 - £29,114 Per Annum
Salary period: Yearly
Closing: 27/06/2025 23:59
Interview date: 08/07/2025

Endoscopy Team Leader

NHS AfC: Band 4

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Detailed job description and main responsibilities

KEY DUTIES

Manage and organise the day-to-day activities of a team of Endoscopy Clerks to provide a first class service, ensuring that all work is accurately processed in accordance with relevant Trust policies ensuring all relevant HR policies are adhered to.
Act as a point of contact within the Team, resolving issues and problems escalated by Team Members ensuring communication links are maintained at all times.
Print Patient Target Lists weekly in order to manage waiting lists and ensure all available capacity is utilised fully, working collaboratively with Directorate Managers, Consultants, Endoscopy Unit and Secretaries to make sure the Team and Department runs effectively at all times. Enter all data accurately on Medway, and Unisoft.
Ensure all patients are offered choice of date and given reasonable notice in compliance with Patient Access Policy, adhering to local and national targets. Sending all relevant written information including correct feeding instructions to patients.
Deal with any problems escalated from Endoscopy Booking Clerks, when patients requesting to speak to Supervisor / Team Leader. Recognise when these issues should be escalated to a Senior Manager.
When cancelling lists due to unforeseen circumstances make sure all relevant bodies are informed – patient, Directorate, wards, Endoscopy ward etc keeping all systems updated (Medway and Unisoft).
Work closely with Cancelled Operations bleep holder and Medical/Surgical Directorate to ensure all cancelled operations are dealt with quickly and efficiently, completing cancelled ops report weekly and updating Medway and Unisoft.
Oversee time keeping/signing in sheets from Endoscopy Clerks and report any flexible working requests to Administration Services Manager on a weekly basis.
Ensure all Endoscopy Booking Clerks are booked on Mandatory Training ensuring dates are recorded on the ESR System.
Meet regularly with Administration Services Manager to discuss any performance issues with Endoscopy Booking Clerks that require managing and also refer any formal conduct / behavioural issues accordingly to the Administration Services Manager.
Inform Administration Services Manager of any staff requesting a revision of contractual changes, i.e., request of change in days/hours or resignation, therefore enable to correct paperwork to be completed.
Manage accurate and efficient records using Medway, Unisoft, Word, and Excel.
Suggest and implement new ways of working where this will improve efficiency and effectiveness.
Work with Administration Services Manager to review working practices, ways of working and identify solutions to problems.
To work in a flexible manner in accordance with the Trust Policy.
Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
Deal appropriately with concerns from staff in line with Trust policy
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

To adhere to relevant Code of Practice of Professional body (if appropriate)

ADMINISTRATIVE RESPONSIBILITIES

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
Ensure sickness/absence and annual leave for Endoscopy Booking Clerks is reported on ESR system.

TEACHING & TRAINING RESPONSIBILITIES

Obtain information requested by Administration Services Manager
Attend appropriate training, meetings and education sessions at the request of manager

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

To ensure all HR policies are communicated widely and implemented.
Carry out return to work interviews for Endoscopy Booking Clerks, escalating trigger points to the Administration Services Manager in line with the Attendance Management Policy.
Undertake Endoscopy Clerks appraisal and performance reviews and escalate any issues to the Administration Services Manager. Ensuring dates are recorded on the ESR System.
Carry out any training and development needs which are required. Supporting more junior staff in prioritising workload.
Keeping administrative staff personal files up to date.
Implements general Trust policies within the administrative teams.
Any other duties required by Line Manager

RESEARCH & AUDIT

Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.

Person specification

Qualifications

Essential criteria

NVQ Level or equivalent experience
ECDL Qualification or equivalent qualification

Desirable criteria

Leadership qualification

Knowledge & Experience

Essential criteria

Significant experience as an endoscopy booking clerk/team leader role within the Endoscopy admin environment
Excellent IT skills with good knowledge and experience of Microsoft office products
Excellent Communication and Interpersonal Skills

Desirable criteria

Knowledge of hospital IT systems
Knowledge of medical terminology
Experience of supervising and motivating a team

Skills

Essential criteria

Ability to maintain computerised and manual documentation systems
Self –motivated and able to work with limited supervision with good organisational skills
Able to use own initiative and respond to new challenges.
Ability to manage/prioritise own workload.
Ability to manage difficult/ sensitive situations
Able to work the hours and duties required by the post.
Able to adopt flexible approach when required.
Ability to build and maintain good working relationships
Comply with Trust policies and procedures.

Desirable criteria

Time management skills.
Good understanding of Trust Internal policies as appropriate

Other

Essential criteria

Understanding of confidential nature of role and awareness of Data Protection Act.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

· All employees have the right to request flexible working from day one of employment.

· There is no limit on the number of requests they can make.

· Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.