Job summary
- Main area
- Dental Receptionist - Community Services
- Grade
- Band 2
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week (Monday, Tuesday, Wednesday, Thursday, Friday)
- Job ref
- 350-CC7122101-B
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Old Swan Community Dental Clinic
- Town
- Old Swan
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/09/2025 23:59
- Interview date
- 17/09/2025
Employer heading
Dental Receptionist
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We are looking for 1 part time dental receptionist to work 37.5 hours each week to support our Dental Services within Merseycare NHS Foundation Trust
Previous applicants need not apply. Experience in dental patient systems would be an advantage, along with proven experience of word processing, spreadsheet and email software. Must be IT literate
Main duties of the job
The post holder will be responsible for participating as a key member of the dental team by providing an efficient, customer focused reception and administrative service to support the dental clinical team, patients and their carers who access the service and to ensure the smooth day to day running of the work environment.
To be responsible for all areas associated with the administration of patient appointments including paper and electronic dental records systems
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers.
Assist in the smooth running of the clinic by carrying out general clinic administration duties including; preparation of day sheets/Dental General Anaesthetic (DGA) patient lists for clinics, checking of medical histories and completion of patient demographics on dental patient forms with patients, preparation of clinic paperwork including taking cards through to surgery on arrival of patient/making up DGA packs etc .tracing NHS numbers and sickle cell results before patient enters the surgery.
Regular monitoring and review of patient paperwork/records/files, chasing up any missing or incomplete documentation accordingly
Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate.
Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments .
Maintain filing systems (electronic and paper based) and other records as required ensuring accuracy
Person specification
Qualifications
Essential criteria
- GCSE or NVQ2 or equivalent experience
- IT literate
Desirable criteria
- Customer Service Qualification
Knowledge / Experience
Essential criteria
- Proven experience of word processing, spreadsheet and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Ability to work to conflicting demands and work effectively within teams
- Ability to work to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Experience of handling cash/raising invoices relating to patient charges
- Ability to plan, prioritise and schedule own work
- Good organisation skills
- Ability to work without supervision
- Able to work flexibly in accordance with service needs
Skills
Essential criteria
- Must be able to transport self around the community
- Standard keyboard skills
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Wright
- Job title
- Dental Nurse Manager
- Email address
- [email protected]
- Telephone number
- 07500972853
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