Job summary
- Main area
- Estates and Ancillary
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 409-7852976
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Whiston Hospital
- Town
- Precot
- Salary
- £28,392 - £31,157 Per Annum
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Estates and Facilities Monitoring Officer
NHS AfC: Band 4
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
An exciting opportunity has arisen for a Monitoring Officer to join our award winning Estates and Facilities Department on a permanent basis.
The post will support Mersey and West Lancashire Teaching Hospitals NHS Trust, its partners and other services as part of the NHS Strategic Transformation Plans and property management services, to deliver professional estates services in support of estates strategy, operations and environmental initiatives whilst determining and delivering positive quality standards but with particular focus on the service user environment and contractual obligations in-line with the Trust Partners.
The role of the Estates and Facilities department is to ensure the provision of an appropriate, safe, secure and high-quality environment which meets the needs and expectations of our patients, staff, visitors and provider partners.
Interview Date - To Be Confirmed
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The role of the Estates and Facilities Monitoring Officer is to carry out audits to ensure the PFI contract provides value for money to the Trust and the best services to patients, visitors and staff, by independent and joint audit monitoring of facilities services.
Carrying out regular audits of the hospital environment in clinical and non-clinical areas. The post-holder will create verbal and written reports on the above
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities
KEY DUTIES
- Conducting scheduled and ad hoc, independent and joint audits in line with the PFI performance monitoring system. Completing all relevant documentation, keeping files and monitoring systems up to date on a daily basis.
- Conduct scheduled and ad hoc audits of the environment in line with National Standards of Cleanliness 2021 and PLACE.
- Producing, reviewing and modifying standard documentation, patient questionnaires, etc. to provide audit information in relation to the standards of facilities services provided.
- The production of statistical performance monitoring returns and reports for the issue to the Trust board, Trust managers, etc.
- Assisting the Estates and Facilities Management Team in the production and implementation of Action plans to achieve compliance with National Standards of Cleanliness 2021 / PLACE standards and recommendations, including the management of small schemes and initiatives throughout the Trust.
- The collection, collation and submission of statistical and financial records to NHS bodies (eg. NHS Estates).
- Project management of delegated schemes and bodies of work including specification, procurement, contract and site management, budgets, financial control and payment of accounts.
- Representing the Estates & Facilities Management team at meetings and committees.
- Administration of department systems, collating additional works requests, small improvement requests and variations to contract for approval by the management team.
- Communicating with Patients, staff and Visitors on a daily basis, including briefings to Matrons and Ward staff and conducting patient surveys.
- Participating in joint site health and safety audits with multidisciplinary team, pursue outstanding defects/working practices with PFI partners and report progress back to the Estates management team.
- On request, the post holder will be asked to carry out additional duties equal to their role and level of responsibility.
- To participate in the annual appraisal process and attendance at mandatory training and comply with the organisation’s policies and procedures.
- A good sound knowledge of all Microsoft packages is needed.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- Ensure continued compliance with current legislation, Codes of Practice and best practice standards.
- The post holder must form professional and effective relationships with colleagues, staff at all levels throughout the Trust and the Trusts PFI providers and associated contractors.
- The post holder must form professional and effective relationships with colleagues in the Estates & Facilities Department, staff at all levels throughout the Trust and the Trusts service partner New Hospitals, up to and including Board level, and with outside bodies and organisations.
ADMINISTRATIVE RESPONSIBILITIES
- Ensure all audit findings are reported in an accurate and timely manner.
- Develop and maintain systems to conduct schedules and adhoc independent audits.
- Produce, review and modify standard documentation.
- Logging and progress chasing maintenance calls, liaising with PFI and other partners as appropriate.
- Dealing with patients, visitors, staff and external bodies in a professional and courteous manner, whilst maintaining confidentiality.
- Taking and forwarding accurate messages to the appropriate team/individual in a timely manner.
- To set up for meetings/events including equipment and hospitality and provide additional support as required.
TEACHING & TRAINING RESPONSBILITIES
- Take responsibility for Personal Continuing Professional Development including mandatory training, attendance on courses and seminars and via technical publications.
- Participate in the performance appraisal system.
- Assist other staff at all levels in the use and development of office machinery and equipment and the use of IT applications to support their work and the development of their skill set.
FINANCIAL RESPONSIBILITY
- Although no direct budgetary management is required for this post, a good budgetary awareness and ability to balance practicable solutions v costs is essential.
- To report to and assist the Assistant Estates & Facilities Manager in identifying cost improvement opportunities in support of the Trust’s Financial Strategy.
- To procure goods and services in accordance with the Trusts standing financial autonomy limits.
- Project management of delegated schemes and bodies of work.
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or equivalent including English and Maths
- NVQ 4 or equivalent level of qualification or experience in project/facilities management, quality systems, or alternative relevant area
Desirable criteria
- Evidence of continuous professional development
Knowledge and Experience
Essential criteria
- An understanding of performance/quality auditing systems and processes
- Contract procurement, invoicing, financial systems administration and budgetary control
- Fluency with Microsoft office applications
- Experience of face-to-face customer liaison
Desirable criteria
- Experience of working in a facilities-related role
- Basic understand of the NHS and the PFI contract partnership
- Experience of working within a health service environment
- Experience of working in a facilities-related role
Skills
Essential criteria
- Advanced IT skills / keyboard skills
- Excellent organisational skills
- Ability to communicate professionally at all levels
- Ability to organise own workload effectively and prioritise
- The ability to initiate and manage projects from conception to completion, within tight deadlines
- The ability to liaise and interact with patients, visitors and managers at all levels
- Effective negotiation and influencing skills
- Have the ability to work under pressure and to react rapidly to changing requirements
- A positive attitude to change, innovative approach to problem solving
- Good communication, motivational, presentation and interpersonal skills
- Advanced IT skills / keyboard skills
- Excellent organisational skills
- Ability to communicate professionally at all levels
Other
Essential criteria
- Possess a friendly and approachable personality
- Ability to show understanding and appreciation
- Comply with Trust policies and procedures at all times
- Ability and willingness to undergo further training for the post
- Understanding of confidentiality and data protection
- Experience of dealing with matters of a highly sensitive nature in and competent and aware manner
- Ability to work flexibly and undertake duties required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Welsby
- Job title
- Assistant Estates and Facilities Manager
- Email address
- [email protected]
- Telephone number
- 0151 430 1571
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