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Job summary

Main area
Admin
Grade
NHS AfC: Band 4
Contract
Fixed term: 9 months (Maternity leave cover until April 2027)
Hours
Part time - 22.5 hours per week
Job ref
409-7827344
Employer
Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Whiston
Town
Prescot
Salary
£28,392 - £31,157 per annum, pro rata
Salary period
Yearly
Closing
17/07/2026 23:59

Employer heading

Mersey and West Lancashire Teaching Hospitals NHS Trust logo

Private Patient and Overseas Administrator

NHS AfC: Band 4

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Part Time - 22.5 Hours

Fixed Term Post (Maternity Leave) Until April 2027

To provide a comprehensive administrative/secretarial service to the Oversea/Private Patient Department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff.

Dealing effectively and efficiently with processing of daily workloads and ad hoc office duties.  

The post holder will have a strong customer focus to ensure effective and professional operation of the service. There will be an element of out of hours work required so a degree of flexibility is essential.

Due to the short term nature of this post, Candidates who do not hold existing right to live and work in the UK, at the time of application will not progress through shortlisting stage.

Main duties of the job

Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate. 

Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability.

Provide comprehensive written quotes for treatment on request

Liaise with Private Insurance Companies to confirm authorization numbers obtained prior to booking patients in for appointment/admission.

Ensure all relevant patient documentation is available for Consultant to view prior to appointment.

Ensure the confidentiality and security of patients financial and personal information is maintained at all times.

Prioritise workload distributing/redirecting as necessary and within required deadlines. 

Communicate and support all personnel and departments operationally with overseas and private patient requirements.

Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated.

Raise invoices in a timely manner.

Collect and reconcile payments from patients ensuring

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application. 

Advertising date: 2nd July 2026

Closing date: 17th July 2026

Shortlisting date: 22nd July 2026

Proposed Interview date: 28th July 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent
Desirable criteria
  • RSA / OCR III or equivalent Word Processing Skills
  • RSA / OCR III or equivalent Audio-typing Skills
  • Knowledge of Medical Terminology
  • Shorthand Skills

Knowledge

Essential criteria
  • Excellent IT Skills
  • Microsoft Office Experience ( Microsoft Access & Excel )
  • Ability to work as part of a team
  • Significant experience in a similar role or equivalent knowledge

Skills

Essential criteria
  • Self-motivated and able to work with limited supervision
  • Ability to use own initiative and work independently
  • Manage / prioritise own workload
  • Excellent communication skills
  • Ability to maintain control of sensitive/stressful situations
  • Ability to accurately maintain computerised and manual filing systems and documentation.
  • Ability to supervise and motivate a team
  • Good time management skills
  • Have up to date knowledge of Department of Health Overseas Policies

Other

Essential criteria
  • Able to work the hours and undertake duties required
  • Ability to build and maintain good working relationships

Employer certification / accreditation badges

Nursing TimesApprenticeships logoDisability confident leaderArmed Forces Covenant Gold AwardNavajo - Merseyside and CheshireCare quality commission - OutstandingDying to Work CharterStep into healthHappy to Talk Flexible WorkingNHS Rainbow Badge - BronzeDefence Employer Recognition Scheme (ERS) - GoldPeople Promise

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Pat Lewis
Job title
Associate Directorate Manager, Burns and Plastics
Email address
[email protected]
Telephone number
0151 430 1959
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