Job summary
- Main area
- Access
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday- Friday between the hours of 7.30am - 5.00pm)
- Job ref
- 409-7019618-A
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Ormskirk Hospital
- Town
- Southport
- Salary
- £23,615 Per Annum
- Salary period
- Yearly
- Closing
- 22/06/2025 23:59
Employer heading
Receptionist - Access
NHS AfC: Band 2
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
Positions Available - 1 x Full Time Permanent + 1 x Full Time 12 Month Fixed Term
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Main duties of the job
- The post holder will provide reception duties across the organisation rotating across various outpatient departments. The post holder will be responsible for the day to day running of reception desks across the Trust ensuring patients are booked into clinics, outcome forms reconciled and provide patients with follow-up appointments as necessary.
- The role requires excellent communication and interpersonal skills together with a professional manner using tact and diplomacy, adjusting style to meet barriers to communication.
We can offer you:
Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
KEY DUTIES
The post holder will be responsible for:
- Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
- Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
- Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
- Preparing patient records for clinic following the appropriate work instructions.
- Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
- Checking all new patients’ overseas status on arrival at clinic.
- Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
- If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
- Rebooking patients into further appointments or onto the relevant review lists.
- Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
- Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
- Resolve issues with patient appointments and escalate as necessary.
- Accurate recording of information.
- Training of staff within the boundaries of own skills and knowledge
- Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
- Follow the approved Standard Operating Procedures used in the Department (work instructions).
- Use and maintain resources efficiently and effectively
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent experience
- European Computer Driving Licence (ECDL)
Desirable criteria
- NVQ 2 in Customer service
Knowledge and Experience
Essential criteria
- Data entry experience
- Good knowledge of Administrative Systems
- Previous reception experience
- Previous NHS experience
- Experience of dealing with customers
- Experience of dealing with complaints
Desirable criteria
- Knowledge of Medway or other Patient Administrative System
Skills
Essential criteria
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient enquiries
- Good organisational skills
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further advice is required
- Excellent interpersonal skills with ability to use tact and diplomacy.
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Other
Essential criteria
- Frequent requirement to move patient case notes throughout the day
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
- Occasional requirement to deal with distressed patients
- Use of VDU continuously throughout the course of the shift
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Hogan
- Job title
- Access Manager
- Email address
- [email protected]
- Telephone number
- 01695 656972
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