Job vacancy: Taskforce Engineer, Mersey and West Lancashire Teaching Hospitals NHS Trust, Southport / Ormskirk / St Helens

Job summary

Main area: Administrative and Clerical
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 409-7879003

Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Whiston, St Helens, Southport, Ormskirk Hospitals
Town: Southport / Ormskirk / St Helens
Salary: £32,073 - £39,043 per annum
Salary period: Yearly
Closing: 19/04/2026 23:59
Interview date: 24/04/2026

Taskforce Engineer

NHS AfC: Band 5

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Detailed job description and main responsibilities

Post holder must have an in depth knowledge of all computer hardware and software technology used within Acute Trusts, Primary Care Trusts and the General Practices.
Post holder will offer telephone, remote and desktop support to all IT equipment owned by the trust across any required site.
Creating and managing a weekly work schedule whilst responding to urgent requests that are reported through the IT Service Desk.

Regularly performs all system hardware and software housekeeping for the applications and systems supported by the Informatics team. This will involve the development of in house systems used throughout all offices that are visited.

Provides essential hardware and software application support and ensures that these technologies are appropriately supported and updated to the needs of the Acute Trusts, ICB, GP practices and surrounding community clinics.

Post holder will be required to report all incident details using the IT call logging tool ensuring a high level of accuracy is achieved at all times though advanced keyboard skills. Post holder will be required to maintain the information stored on the call logging database to ensure its integrity and relevance, along with other systems such as the purchasing database, user management system and Enterprise Manager.

Post holder will be required to solve a wide variety of IT problem incidents on a daily basis

Post holder will be required to respond to Hardware and Application Software failures on a daily basis, ensuring a complete fix is secured by replacing equipment or complex analytical testing to determine the problem.
Maintain adherence to Local and Statutory regulations relating to the use/misuse of data and computer facilities in particular the Data Protection Act and Copyright laws
Post holder will be required to Project lead support with regards to the installations of key developments, new system technologies and operational changes that require information technology.
This will include the undertaking of system testing to ensure compatibility with existing systems.
Post holder will be responsible for the installation, repair and maintenance of IT equipment and software packages, ensuring the process is efficient and effective whilst minimizing user disruption and following health and safety guidelines.
Post holder will have excellent communication skills in order to liaise with staff at all levels throughout the organisation and also external support groups for specialist software and hardware.
Post holder will be responsible for the development and distribution of new and revised polices throughout the Local Primary Care Trusts and the General Practices, ensuring implementation within the workplace.
Post holder will act independently off site. Referring any major issues when necessary.
Post holder will be required to visit numerous sites across the large area covered by the trust and as such must have a valid driving license.
Post holder will hold responsibility to distribute new or updated equipment when necessary using their initiative to assess the needs of the department.
Be aware of all current legislative conditions particularly the Data Protection Act 1998 and the Computer Misuse Act 1990 and undertake duties in accordance with this legislation.
In the course of your employment you may come into contact with confidential information relating to both patients and staff. Strictest confidentiality must be maintained at all times and failure to do so may result in dismissal.

Clinical & Professional Responsibilities
Maintain adherence to Local and Statutory regulations relating to the use/misuse of data and computer facilities in particular the Data Protection Act and Copyright laws
Administrative Responsibilities

To report all user incident, problem and request details using the internal ITSM Service Desk tool, observing existing procedure and change control

Teaching & Training Responsibilities
To take an active role in own personal development, participating in courses offered for development.
Post holder will be required to give basic on-site training in all systems to staff requirements.

Person specification

Qualifications

Essential criteria

Educated to degree level within IT field or have experience in an IT operational support role
Experience of using relevant NHS systems

Desirable criteria

Working towards relevant professional qualification i.e. Microsoft Certified Systems Engineer, Comptia A+ Certification

Knowledge and Experience

Essential criteria

Clear focus on IT support services, the ability to identify and meet the organisations expectations
Desktop and Remote management support technologies
Effectively anticipate changing situations on a continuous basis
Ability to produce clear and comprehensive reports
Strong Communication and presentation skills
Able to manage own work load and delegate to others
Able to act independently, referring any major issues as necessary

Desirable criteria

Considerable experience of working in an Operational technical support environment
Experience of working within projects that are part of the NHS National IM&T Strategy
Motivated by new technologies and innovative in their deployment
Assess, control and resolve problems using the latest remote management technologies and tools
Provide the highest possible quality of service to users
Provide first line support for all operational administration clinical services as agreed under the service levels
Knowledge of NHS National IM&T Strategy

Skills

Essential criteria

Ensure that the quality of work is of high standard with respect to installation of hardware and application software
Ability to identify the organisation user requirements
Ability to work under pressure
Leadership skills and dedication for implementation of new technologies

Desirable criteria

Very organised and methodical in approach, pays attention to detail

Other

Essential criteria

Driving License

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab)

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to:

Create a UKVI account
Link their current passport
Access their eVisa straightaway to check all details. Incorrect information should be reported as soon as possible using the following link: https://www.gov.uk/report-error-evisa
Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

All employees have the right to request flexible working from day one of employment.
There is no limit on the number of requests they can make.
Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.