Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 350-MHC7411325-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Peasley Cross Hospital
- Town
- St Helens
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/09/2025 23:59
- Interview date
- 07/10/2025
Employer heading
Administration Assistant
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We are seeking to recruit to a Full-Time / Part-Time, Band 2 Admin Assistant post in the St Helens Mental Health Admin Hub. The successful post holder will, in the first instance, support the Older Adult Community Team in St Helens, but will receive dedicated training in order to support the wider Admin Hub.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
**Please refer to attached Job Description and Person Specification for a full list of duties and responsibilities**
Person specification
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential criteria
- GCSE English grade A-C or equivalent
Desirable criteria
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential criteria
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable criteria
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Skills
Essential criteria
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jennie Beckwith
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01744 415615
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