Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-CC7450367-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Birch Unit
- Town
- St Helens
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 12/10/2025 23:59
Employer heading
Administration Assistant
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We are seeking to recruit to a full time, Band 2 Admin Assistant to support within Paediatric Speech and Language St Helens.
The successful post holder will be a pivotal part of the team providing support to all team members.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Provide an effective clerical service to support the team, including photocopying, typing, data input and maintenance of effective filing and retrieval system
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records
Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the producing and sending of appointments and giving appropriate patient information/advice.
To register patient referrals for the service on appropriate systems following the service referral pathway.
To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
To work in a flexible manner when cover is required, to support and maintain service delivery.
Contribute to the processing of all incoming and outgoing mail.
Participate in the provision of cover and Support and maintain service delivery borough wide
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of theAdministration Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
Person specification
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential criteria
- GCSE English grade A-C or equivalent
Desirable criteria
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential criteria
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable criteria
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
- Awareness of children/vulnerable adults guidelines
- Awareness of Recovery Model
Skills
Essential criteria
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Giles
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07881484975
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