Job summary
- Main area
- Crisis Resolution Home Treatment - Mental Health Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift work including weekend and night shifts)
- Job ref
- 350-MHC7363750-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Harry Blackman House
- Town
- St Helens
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
- Interview date
- 08/09/2025
Employer heading
Support, Time and Recovery Worker
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
Crisis Resolution Home Treatment Team are looking to recruit a support, time and recovery worker. The Crisis Resolution Home Treatment Team cover the area of Mid Mersey, inclusive of St Helens, Knowsley, Halton and Warrington, providing intensive support and treatment for individuals experiencing acute mental health crises. We offer 24/7 support including assessment, treatment and working with individuals and their families in their homes or other community sessions.
Main duties of the job
To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff.
To report to the qualified staff any observations made whilst providing care to service users activities and leisure, providing details of mental state and risk factors.
To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
To coordinate the assessment and delivery of a planned programme of care with guidance and indirect supervision from a qualified practitioner and to contribute to formal assessment and delivery of an individuals plan of care.
To assist with activities of daily living, social, recreational and occupational activities as agreed in the service user care plan.
To report general observations and provide feedback to a qualified practitioner both verbally and in written formats, if required. This should include any concerns arising from the service user physical or mental health.
To contribute to effective running of the service by providing and receiving information to/from other departments or services. Ensure this information is provided in the most effective way i.e. telephone, fax or in writing.
To assist service users with self-administration of oral medication and ensure any concerns / issues about medication are reported back to a qualified practitioner.
To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service users due to their mental health needs.
To contribute to maintaining a safe environment for service user in the community (where appropriate).
Please refer to the attached Job Description for a full list of duties.
Person specification
Qualifications
Essential criteria
- Health and Social Care Level 2 qualification or equivalent experience
Desirable criteria
- Care Certificate
- Phlebotomy trained
- Physical Health competency basic passport
- MEWS
- Level 2 Smoking Cessation
- Good standard of education
- Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
- Willing to work towards Level 3 Health Care qualification
Knowledge/ Experience
Essential criteria
- Experience of working in a care setting
- Understanding of issues of confidentiality
Desirable criteria
- Experience of individuals with mental health problems or personal lived experience of mental health problems
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Able to communicate effectively
- Ability to work as a member of a team
- Ability to demonstrate a nonjudgemental attitude
- Ability to work on own initiative under the supervision of a qualified practitioner
- Ability to provide support and guidance to junior staff
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Allen
- Job title
- Clinical Team Manager
- Email address
- [email protected]
- Telephone number
- 01744 415625
- Additional information
Kayte Bond
[email protected]
01744 415625
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