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Job overview

This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary with Warrington Routine Recovery Team.

This role will provide  full administrative support to our community mental health team based within Wakefield House.  This service provides care and support for service users with  severe and enduring mental health issues as well as those with less severe illness who have not responded to provided interventions in primary care services. 

We are looking for a person who is innovative, transformational and able to prioritise their workload due to the role developing and being fast paced.

The hours are full time 37.5 hours per week, currently worked Monday to Friday 8.30am to 4.30pm.

The post holder will have excellent communication and organisational skills.  The ideal candidate will be able to juggle their workload to support the changing priorities of the team,

An RSA II or equivalent is essential as is experience of working with Information systems.

Main duties of the job

• Daily retrieval of referrals received, opening, and uploading to Rio.
• Attending daily MDT meeting with clinical team to review referrals, recording of minutes and action plan.
• Booking of appointments and diary management for Clinical team. 
• Sending appointment letters in a timely manner.
• Sending text messages for upcoming appointments.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Close liaison with Warrington GP Surgeries.
• Close working relationship with various internal teams and any other outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox.
• Attendance at weekly meetings with Talking Matters to record discussions regarding referrals to each others team.
• Attending evening safety huddle meetings every other week to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operations Manager and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.