Job summary
- Main area
- Triage & Response - Mental Health Services
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 350-MHC7175093
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool/ Warrington and Southport
- Town
- Warrington/ Liverpool/ Southport
- Salary
- £37,338 - £44,962 per annum pro rata
- Salary period
- Yearly
- Closing
- 28/05/2025 23:59
- Interview date
- 04/06/2025
Employer heading
Mental Health Practitioner with Triage & Response
Band 6
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
The Mental Health Triage and Response team is a dynamic service which incorporates the Multi-Award winning street triage cars, Health based Places of Safety and the new Psychiatric Clinical Decisions Unit.
It plays an important role in Mersey Care's response to the national roll out of Right Care Right Person across the region.
Due to service expansion we are looking for self motivated, experienced practitioners to come and help us grow our multi-disciplinary team.
Our new clinical decision unit is part of the wider Mental Health Triage and Response service, alongside our dedicated health based places of safety (awarded the Seni Lewis award at the 2024 HSJ Patient Safety Awards) and the Street Triage cars (awarded the 2022 NHS parliamentary award for Urgent and Emergency Care)
Level 2 Police vetting is required for working alongside Police/BTP
Main duties of the job
The role of the Senior Practitioner within the Mental Health Triage and Response Team will include providing a response with Street Triage Car Service, the management of Section 136 suites (places of safety) and the operating of the identified Places of Safety and Clinical Decision Unit.
You will work collaboratively along side other Registered Mental Health Practitioner, healthcare support workers and also with Police forces, NWAS, Local Authorities, Acute Trust colleagues and Mental Health Services.
The Mental Health Triage and Response Team and Clinical Decision Unit supports service users presenting in crisis and ensure that their needs are met within the identified places of safety and assist with a timely assessment and safety planning.
You will need to demonstrate the ability to effectively communicate, problem solve, recognise and assess risk and be able to effectively support the service user in developing personalised safety plans.
Being able to work across our service is an important part of this role
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Participate in regular clinical and managerial supervision as per Trust policy.
Participate in supervision to monitor standards of service user care and documentation.
Assist with screening and telephone triage of referrals, prioritizing as appropriate. Provide information for referrers, service users and carers.
Formulate, contribute and participate in the development and implementation of specialist assessments, including risk, with patients requiring crisis care. Formulate and deliver plans of care as appropriate in collaboration with the multi- disciplinary team
Carry out generic and specialist assessments including risk with patients requiring crisis care.
Formulate and deliver plans of care as appropriate.
Provide short-term evidence based practices and fixed term interventions
Support the delivery of education and self-help materials within a variety of locations.
Develop and maintain effective working partnerships with services in other statutory and non-statutory organisations.
Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.
Ensure the clinical environment is conductive to promote service users health, safety and well-being, thereby preserving and respecting each services user’s personal dignity, privacy, religious and cultural beliefs.
Ensure record keeping is in accordance with Professional and Trust standards.
Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC Code of Professional Conduct and Trust Medicines Code.
Work in a professional and collaborative manner with the Multi- disciplinary Team.
Participate and promote positive intra-agency working.
Participate and assist in setting standards of service user care based on sound research findings and evidenced based practice.
Person specification
Qualifications
Essential criteria
- Appropriate professional qualification or experience at Degree Level e.g. RMN, AHP, Social Worker
- Evidence of post registration study / continuing professional development e.g. Mentorship in Practice
Desirable criteria
- Working towards master level education
Knowledge/Experience
Essential criteria
- Minimum of 2 years post registration experience in mental health
- Evidence of leadership and management skills.
- Evidence of experience of managing cases & case loads
- Evidence of supervising staff.
- Ability to work autonomously across the organisation/boundaries and with other agencies
- Experience of working in partnership with other agencies and service users and carers
- Experience of audit/research and working knowledge of clinical governance.
- Experience in change management and policy formulation.
- Experience of using Incident Reporting Systems e.g. DATIX
- Experience of undertaking and involvement in Serious Untoward Incident Reviews
- Evidence of experience of working with a range of people with mental health problems in a variety of health care settings.
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Able to communicate effectively both verbally and non-verbally
- Being responsive and flexible, seeing change as an opportunity to improve services
- Ability to lead the process of standard setting and audit
- Leadership Skills
- Ability to work within a CBU management team, be able to generate own workload and ability to work to strict deadlines.
- Ability to build purposeful relationships with a range of both internal and external to the organisation
- Proven knowledge of relevant mental health legislation.
- Demonstrate knowledge of ECC guidelines.
- Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to junior staff
- Demonstrate a good knowledge of professional Codes of Conduct and Staffs’ responsibility to identify gaps in their knowledge base.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Owen Winsland
- Job title
- Mental Health Triage Response Team Manager
- Email address
- [email protected]
- Telephone number
- 07385491118
- Additional information
Due to the specialized nature of this role pre-application discussion with team is recommended.
We have Places of Safety Across Knowsley, Liverpool, Southport and Warrington.
Our PCDU will initially be based within Hartley Hospital Southport and Street Triage works out of various bases within the trust borders
Prospective candidates should be able to work across our service and will ideally have access to transport.
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