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Job summary

Main area
Admin
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
409-7422711
Employer
Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Whiston/St Helens
Town
Whiston
Salary
£24,465 Per annum
Salary period
Yearly
Closing
30/09/2025 23:59
Interview date
13/10/2025

Employer heading

Mersey and West Lancashire Teaching Hospitals NHS Trust logo

Clerical Assistant / Receptionist

NHS AfC: Band 2

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Clerical Assistant / Receptionist

Therapy Services Admin Team

37.5 hours (part time considered)

Band 2

We are seeking an enthusiastic, hardworking and motivated receptionist with excellent communication skills, a friendly and approachable manner, showing excellent time management skills to join our existing reception / admin team in Therapy Services at MWL Teaching Hospitals. 

The successful candidate will be expected to support the various out patient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties.  Knowledge of Careflow booking system would be advantageous, but training will be provided.

The post will be split between Whiston and St Helens Hospitals on a rota basis.  Reception at Whiston is covered by 2 shift patterns 0800 – 1600 and 1000 – 1800.  Covering for other reception staff during annual leave/sickness is essential  and this may change your scheduled shift location at short notice. 

A flexible approach to day to day tasks is essential in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

•    Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.

•    Deal appropriately with concerns from staff in line with Trust policy.

•    Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.

•    Accurate use of patient information using Medway, including registration screen to check patient details are correct.

•    Obtain information requested by Admin Manager.

•    Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

•    General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.  Participate in housekeeping of the office environment.

•    Attend appropriate training, meetings and education sessions at the request of manager.

•    Work with managers to review working practices, ways of working and find solutions to problems.

•    Work in a flexible manner in accordance with the Trust Policy.

•    Any other duties required by Line Manager

 

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

·                     Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.

 

·                     Deal appropriately with concerns from staff in line with Trust policy.

 

·                     Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.

 

·                     Accurate use of patient information using Medway, including registration screen to check patient details are correct.

 

·                     Obtain information requested by Admin Manager.

·                     Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

 

·                     General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.  Participate in housekeeping of the office environment.

 

·                     Attend appropriate training, meetings and education sessions at the request of manager.

 

·                     Work with managers to review working practices, ways of working and find solutions to problems.

 

·                     Work in a flexible manner in accordance with the Trust Policy.

 

·                     Any other duties required by Line Manager

 

Person specification

Qualifications

Essential criteria
  • RSA/OCR II Typing / Word-processing or equivalent qualification and/or experience

Experience

Essential criteria
  • Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher
  • Experience of working in an office environment
Desirable criteria
  • Knowledge of Medical Terminology
  • Experience of working within an NHS environment

Skills

Essential criteria
  • Excellent Word processing and keyboard skills
  • Self-motivated with the ability to use initiative and work independently
  • Ability to organise workload effectively and prioritise to meet deadlines
  • Highly developed interpersonal and communication skills
  • Ability to accurately maintain computerised and manual filing/documentation system
Desirable criteria
  • Audio typing skills
  • Knowledge of internal hospital Medway system

Other

Essential criteria
  • Able to adopt a flexible approach when required
  • Comply with Trust policies and procedures
  • Understanding of confidential nature of role and awareness of the Data Protection Act
  • Ability to work as part of a team

Employer certification / accreditation badges

Nursing TimesApprenticeships logoDisability confident leaderArmed Forces Covenant Gold AwardNavajo - Merseyside and CheshireCare quality commission - OutstandingDying to Work CharterStep into healthHappy to Talk Flexible WorkingNHS Rainbow Badge - BronzeDefence Employer Recognition Scheme (ERS) - GoldPeople Promise

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Jones
Job title
Therapy Admin Manager
Email address
[email protected]
Telephone number
0151 290 4133
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