Job summary
- Main area
- Administrative
- Grade
- Band 2
- Contract
- Permanent: Contract start date 1/7/2025
- Hours
- Part time - 22.5 hours per week (Monday 8.30-17.00; Tuesday 8.30-17.00; Wednesday 8.30-17.00)
- Job ref
- 844-7237382
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Victoria Central Dental Clinic
- Town
- Wirral
- Salary
- £24,169 Pa Pro rata
- Salary period
- Yearly
- Closing
- 10/07/2025 23:59
Employer heading

Dental Receptionist / Clinical Assistant
Band 2
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
Job overview
Applications are invited for a part time permanent role within the Specialised Dental Service.
The role is a mixed role, providing patient facing reception duties within our dental clinic but will also include the reprocessing of reusable dental equipment and decontamination of the dental environment. The role is based at our dental clinics in Wallasey, including the Leasowe area, and Birkenhead. The successful candidate will be expected to work flexibly across all sites when required and should also be able to move around between different sites during the working day as required.
On occasion, administrative support may also be provided at our dental clinics or dental office, based in Wallasey.
The post is for 22.5 hours per week within a working pattern of Monday, Tuesday and Wednesday 8.30-17.00 with 1 hour for lunch
Experience using Dentally or other dental patient software would be an advantage, although full training will be provided if required.
Experience in the reprocessing and sterilisation of dental and / or medical instruments, dental decontamination processes and knowledge of HTM01-05 would also be advantageous but not essential as again, full training will be provided.
A willingness to be vaccinated against blood borne viruses, if not already vaccinated, is essential to the post.
Main duties of the job
Dental Receptionist / Clinical Assistant - providing patient facing reception / administrative duties within our dental clinic and the reprocessing of reusable dental equipment and decontamination of the dental environment within the dental clinic.
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.
Detailed job description and main responsibilities
Administrative Duties
- Greeting patients.
- Provide general reception duties as requested.
- Book appointments using the Dentally patient record system.
- Collect and record patient charges
- Filing and scanning patient records.
- Answer telephone calls from the general public and healthcare professionals.
- Undertake training required to ensure quality of service to agreed standards
Clinical Duties
- To inspect, clean and sterilise reusable instruments for use in a dental clinic using automated equipment to nationally agreed standards.
- To operate a washer disinfector and autoclave.
- To accurately pack and record sterilised instruments.
- Daily maintenance of the cleaning equipment and care environment.
- Obtain and provide data as required
- Complete stock and date checks of dental materials and dental equipment as required
Person specification
Skills and attributes
Essential criteria
- Possess a reasonable level of literacy and numeracy
- Able to learn quickly and use new skills
- Able to work efficiently without supervision
- Able to work well as part of a Team
Experience and Knowledge
Essential criteria
- Experience of working in a medical or dental environment
- Knowledge of Microsoft Office Programmes
Desirable criteria
- Knowledge of Dentally or other dental patient software
- Previous experience of decontamination of reusable dental / medical equipment.
Personal Qualities
Essential criteria
- Hold a full driving licence and have access to a car
- Reliable and trustworthy
- Ability to communicate well
- Vaccinated (or willing to be vaccinated) against Hepatitis B
- Shows empathy and caring nature
- Smart presentation
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joan McCarthy
- Job title
- Principal Dental Nurse
- Email address
- [email protected]
- Telephone number
- 0151 514 6261
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