Job summary
- Main area
- Diagnostics & Clinical Support (CDC)
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 408-25-318-A
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Clatterbridge Diagnostics Centre
- Town
- Wirral
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/05/2025 08:00
Employer heading

Clinic Clerk - CDC
Band 2
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
Clatterbridge Diagnostics Centre have an exciting opportunity clinic clerks to join our team.
The role will work at Clatterbridge Diagnostics Centre based on the Clatterbridge Hospital site. Hours will vary between 7.30 - 6pm on a rota basis.
Candidates will be required to carry out reception duties and be the first point of contact for patients arriving at the Diagnostics Centre so will be required to have previous customer service experience.
Main duties of the job
Duties will include;
- Schedule appointments for all Diagnostics
- Reception and registration of patients and issuing patient preparations as appropriate
- Completion of all required documentation and computer records
- Taking telephone calls and following up enquiries from patients, clinics, wards, and General Practitioners
- Contacting patients via telephone to make and confirm appointments
- Sending out correspondence and dealing with all relevant queries from patients, relatives, hospital staff and General Practitioners
- Drawing difficulties to the attention of the manager and/or clinical staff and making suggestions for improvements
- Requirement to work in any of the clerical areas within the Diagnostic Centre’s, on either a temporary or permanent basis
- Assisting other members of clerical staff to cover sickness, annual leave, etc.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see attached Job description for further information about the Clinic Clerk positions available with WUTH.
Person specification
Knowledge & Skills
Essential criteria
- Basic working knowledge of IT
- Good verbal and written communication skills
Desirable criteria
- Knowledge of admin processess
Qualifications, Specific Experience & Training
Essential criteria
- Educated to GCSE level or equivalent
- Experience of working in an administrative role
Desirable criteria
- NVQ level 2 in a relevant subject
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
Personal Attributes
Essential criteria
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable criteria
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Desirable criteria
- Aware of Information Governance
- Ability to prioritise, work to deadlines and use initiative.
- Excellent customer service skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christine Sweeney
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 0151 556 5644
- Additional information
Chris can be contacted for an informal visit/conversation on - 0151 556 5644
Or contact - Natasha Turner, Operational Service Lead on - [email protected] / 0151 556 5587
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