Job overview

We are seeking an organised and approachable individual to work as a Ward Clerk within Maternity services at the Princess of Wales Hospital.

We aim to provide a high standard of care within our ward, and we are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.

Good organisational and communication skills are essential as well as a flexible approach to work.

The successful candidate will ideally have previous office and front of house experience, ideally within a similar role.

Agood general education, 3 GCSE's or equivalent is required.

Knowledge of Health Board IT systems to include WPAS, Oracle and Welsh Clinical Portal (WCP) would be desirable, although full training will be given. 

Main duties of the job

The post holder will be able to use a variety of communication and interpersonal skills and establish and maintain effective working relationships with staff at all levels throughout the UHB.

The post holder will:

• Plan and prioritise day-to-day tasks and workload.
• Communicate with patients, colleagues, members of the public, and other agencies involved in patient care and non-patient individuals within the UHB or other external agencies.
• Receive and convey routine information that requires tactful, persuasive, and empathetic skills when dealing with difficult patients and carers in person or over the phone.
• Be able to handle conflict situations using diplomacy, tact, and empathy when dealing with patients/relatives and members of the public who may be upset or agitated.
• Undertake general reception duties, meeting and greeting clients and visitors.
• Always be non-judgemental and professional in appearance when representing the Health Board.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. 
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
•    We listen, learn, and improve
•    We treat everyone with respect
•    We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.