Job summary
- Main area
- Emergency Medicine
- Grade
- Band 3
- Contract
- 12 months (Fixed Term / Secondment to cover maternity leave)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 110-AC155-0625
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess of Wales Hospital
- Town
- Bridgend
- Salary
- £24,433 - £26,060 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
Emergency Department Receptionist
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
Princess of Wales Hospital
Emergency Department Receptionist – Fixed Term, 22.5 hours per week
Worked over 7 days including bank holidays
This post is fixed term for 12 months to cover maternity leave.
Please note: NHS Wales Employees who which to apply for this vacancy on a secondment basis must obtain approval from their manager before submitting an application.
We have opportunity for a receptionist post based in the Princess of Wales Hospital. Hours will be worked over 7 days including bank holidays.
We are looking for a friendly, approachable individual to join our emergency medicine team to provide a comprehensive and high quality reception and administrative support.
The post holder will be professional and have experience in a wide spectrum of reception and administrative duties.
Come and join our busy, supportive and friendly team we are looking forward to hearing from you.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 or above (equivalent to CEFR B2). We don’t need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.
Main duties of the job
- To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions. This service is provided 24 hours each day throughout the whole year.
- At all times the appropriate systems, procedures, policies and processes should be followed for all the patients to experience a smooth journey at all times.
- Providing a full reception service to patients, visitors, and staff.
- Ensure patients are registered, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department.
- Input and extract data from WPAS, ensuring it is kept up to date at all times.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
The Post Holder will be required to perform the full range of duties outlined in the job description. The Emergency Department provides a 24/7 service; therefore, the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications / Knowledge
Essential criteria
- Good standard of Education (At least 4 GCSEs ‘C’ grade or above)
- NVQ III or the equivalent level of Knowledge, Training or Experience
- Computer literate
- Understanding of Office Software packages
Desirable criteria
- Knowledge of patient information systems
Experience
Essential criteria
- Working using own initiative and as part of a team
- Being able to determine priorities
- Previous experience in a customer facing/admin & clerical role
Desirable criteria
- Previous experience in a similar role
- Previous NHS experience
- Experience of working with hospital IT systems
Aptitude and Abilities
Essential criteria
- Good interpersonal and communication skills
- Ability to keep calm in stressful situations
- Accurate data inputting IT skills
Desirable criteria
- Welsh language skills Speaking/Listening Level 3 or above
- Trained in WPAS or experience with other patient information systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jane Owen
- Job title
- Reception Team Leader / Arweinydd Tîm y Dderbynfa
- Email address
- [email protected]
- Telephone number
- 01656 752638
- Additional information
Kathryn Kearney, Acute & Emergency Medicine Support Manager
01656 754004
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