Job summary
- Main area
- Facilities
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday Rota may include weekends)
- Job ref
- 110-EA120-0825-A
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Glanrhyd Hospital
- Town
- Bridgend
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
Employer heading

Hotel Services Supervisor
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
An exciting opportunity has arisen for a Hotel Services Supervisor to join our busy team within the Facilities department to support the Supervisory Team in providing service guidance and support to staff, quality and monitoring and improving efficiency within the Facilities departments and at ward and department level at Glanrhyd and Community sites.
The post holder will operate as Supervisor at Glanrhyd and Community sites managing all facilities services , to include catering, domestic services and porter driving, ensuring that services are delivered to agreed specification, resources are adequate and available, staffing levels are maintained.
Main duties of the job
Report to and work with the Facilities Team Leaders to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.
Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.
Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.
The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Person specification
Knowledge & Experience
Essential criteria
- Previous supervisory experience
- Experience in catering and domestic services
- Full uk manual driving licence
Desirable criteria
- Level 3 or above catering qualification
- Experience and knowledge in cleaning services
- Good standard education
- Competent using word and excel
- Welsh Language Skills (Level 3 and above/B2).
Experience
Essential criteria
- Communication Skills
- Working as a team
Desirable criteria
- Healthcare setting experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Michele Evans
- Job title
- Facilities Support Manager
- Email address
- [email protected]
- Telephone number
- 01656 753710
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