Detailed job description and main responsibilities

The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.

• Act as the patients advocate clearly presenting the patients opinions to others.
• Attend emergency codes when requested and provide support to clinical and operational team.
• To have knowledge and be aware of responsibilities under the Assessment, Care in Custody and Teamwork Process in Prison (ACCT) act within the prison environment.
• The post holder will ensure patient confidentiality, privacy and dignity at all times, using a range of verbal and non-verbal communication tools.
• The post holder will communicate factual information with patients, parents, guardians and carers who may have difficulty in understanding or communicating e.g. may be dysphasic, depressed, have auditory/visual impairment, have learning difficulties, do not have English as a first language or may be unable to accept diagnosis.
• Encourage patients/carers to adopt an active approach to regaining and maintaining their personal independence. This will require empathy, sensitivity, tact, persuasion and good interpersonal skills.
• Work and liaise with the Primary Care team as well as patients/relatives whilst adhering to all University Health Board policies and procedures.
• To report any change in the patient’s condition/environment to the Registered Nurse or other members of the multi-disciplinary team in a timely and professional manner.
• Contribute to the development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.
• Arrange and confirm appointments for annual review/follow ups/treatment by telephone, post or face to face invite. This will also include re-arranging patient appointments at short notice due to unforeseen circumstances such as cancelled clinics, which will require negotiation skills.
• Respond appropriately to patient queries, often dealing with anxious and distressed patients/carers face to face or by telephone.
• Contribute to the protection of all vulnerable adults and children and report any concerns to the Team Leader as per Safeguarding Adults and Children’s policies and procedures.
• Promote equality for all individuals to include promoting anti-discriminatory practice as well as supporting individual rights and choice within service delivery.
• Reports any complaints to the Team Leader/Registered Nurse in a timely manner.
• Adheres to “The Code of Conduct for Health Care Support Workers in Wales".