Job summary
- Main area
- Mental Health / Y Gyfarwyddiaeth Iechyd Meddwl
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9-5)
- Job ref
- 110-AC231-0825
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Princess of Wales Hospital
- Town
- Bridgend
- Salary
- £24,833 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading

Clinic Coordinator
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The Bridgend Mental Health Outpatients department are looking for a friendly and confident individual to join their team as a clinic coordinator.
This is a busy role which requires someone who is resilient and motivated.
Main duties of the job
The Clinic Co-ordinator will reception and co-ordinate out-patient clinics, new patient referrals, follow up appointments and contribute to the maintenance of waiting lists for Clinical Teams within Mental Health Services.
The role will also include the filing of results and correspondence as per Mental Health Directorate procedures, the retrieving and returning case notes to the main filing library, prepping of case notes for outpatient clinic and in conjunction with colleagues maintain the records library in accordance with local policy and retention and destruction schedules.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- 3 GCSE’s or equivalent
- IT qualification or relevant experience
Desirable criteria
- Knowledge of WPAS and IT systems
Experience
Essential criteria
- Previous all-round experience. Experience in data entry
- Experience in managing a filing system
Desirable criteria
- Has previously worked in the NHS environment
Abilities
Essential criteria
- Good interpersonal skills
- Ability to work in a challenging environment
- Good communication and listening skills
- Ability to prioritise own workload
Desirable criteria
- Welsh language speaking/listening skills at Level 3 or above
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lisa Day
- Job title
- Community Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01656 752256
- Additional information
Community Operational Support Manager / Rheolwr Cymorth Gweithredol Cymunedol
To discuss the role in more detail or visit the department please contact Lisa Day
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