Job overview

An exciting opportunity has arisen for a successful candidate to join our Facilities team within Housekeeping Services at Royal Glamorgan Hospital.

The role of Supervisor will support the Facilities (Hotel Services) team in delivering housekeeping and linen room services to National Standards for Cleaning in NHS Wales,  HIW standard 5 and Organisational  assisting in developing, maintaining and promoting the highest standards of service delivery and team working practices, supporting the Facilities Unit commitment to the EQMS framework and helping to maintain open, effective communication.

The post holder is responsible for training/ supervising and providing professional guidance to housekeeping and linen room staff to ensure all policies and procedures are adhered to.  In addition, the Supervisor is responsible for ensuring all staff are appropriately trained.

Main duties of the job

To act as a liaison point between ward/departmental managers and the housekeeping service to ensure the highest possible service delivery.

To respond immediately to cleaning requests from the Infection Prevention and Control team.

Maintaining a high standard of environmental cleanliness

Carrying out housekeeping, cleaning and service associated semi skilled duties, e.g. curtain changes, removal and cleaning of fixtures and fittings, linen.  

Attend to and maintain patient/customer service

Carry out and monitor Housekeeping, cleanliness and service associated semi skilled duties that are to be routinely carried out in accordance with the Health Board Housekeeping standard operating and roles and responsibilities for cleaning procedure of which standards are subject to regular audit.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. 

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•            We listen, learn, and improve

•            We treat everyone with respect

•            We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.