Job summary
- Main area
- Medical Records
- Grade
- Band 3
- Contract
- 8 months (fixed term until the 31.3.2026)
- Hours
- Full time - 37.5 hours per week (Monday - Friday, evenings and weekends)
- Job ref
- 110-AC204-0725
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Llantrisant
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading
First Appointments Officer
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
POSTS AVAILABLE IN ROYAL GLAMORGAN HOSPITAL, YSBYTY CWM RHONDDA HOSPITAL, PRINCE CHARLES HOSPITAL AND PRINCESS OF WALES HOSPITAL.
This post is fixed term for 8 months due to - meet the needs of the service
These posts offers an opportunity to an individual to work within an administrative environment within the Medical Records Department either of the above hospitals.
The post will involve providing support for Outpatient Clinics, managing Outpatient Waiting Lists and booking appointments on the Welsh PAS system.
The successful candidate will be communicating with patients over the telephone. Knowledge of the Welsh PAS system, RTT rules are desirable.
On the job training will be undertaken and the successful candidate must be numerate, literate and able to work under pressure.
The hours of these posts are as follows - Monday - Friday - 08:30 - 16:30. but flexibility is essential and there will be evening and weekend work expected of the successful candidates.
Main duties of the job
The successful candidates will be joining a well established First Appointments Team responsible for the management of Outpatient Waiting lists.
Duties include : Booking appointments in priority and date order, initiating the partial booking process and communicating with patients over the telephone.
The successful candidate must have excellent keyboard skills and have a flexible approach to work as evening and weekends will be necessary.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac.
Person specification
Education & Qualification
Essential criteria
- Substantial clerical experience
Skills & Knowledge
Essential criteria
- Good communication
- Ability to undertake office procedures through previous experience
Desirable criteria
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Experience
Essential criteria
- Working in a busy office environment
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Diane Chick
- Job title
- Medical Records Manager
- Email address
- [email protected]
- Telephone number
- 01443 443233
- Additional information
Medical Records Manager / Rheolwr Cofnodion Meddygol
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